Omni-Channel Customer Operations Leader

Indigo Books & Music; Barrie; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading book retailer in Barrie is seeking a Customer Operations Manager responsible for enhancing customer experience and store sales. The ideal candidate will have 2-3 years of management experience in retail, strong motivational skills, and the ability to drive team performance. This role offers an opportunity to lead a dedicated team while fostering a positive store culture that prioritizes customer satisfaction and employee growth.

Qualifications

• 2-3 years of management experience in specialty retail.
• Ability to lift medium to large items up to 40 pounds.
• Availability for a flexible schedule including weekends.

Responsibilities

• Manage and motivate team for customer service excellence.
• Ensure sales goals and profitability targets are met.
• Lead inventory management processes and returns.

Skills

Management experience

Customer service

Team building

Analytical skills

Bilingualism (French/English)

Education

College degree or equivalent experience

Job description

A leading book retailer in Barrie is seeking a Customer Operations Manager responsible for enhancing customer experience and store sales. The ideal candidate will have 2-3 years of management experience in retail, strong motivational skills, and the ability to drive team performance. This role offers an opportunity to lead a dedicated team while fostering a positive store culture that prioritizes customer satisfaction and employee growth.