Office Experience Coordinator

Versaterm; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A public safety solutions company in Ottawa is seeking an Office Experience Coordinator to provide administrative support and maintain a welcoming environment. The ideal candidate has over a year of experience in an office or customer service role, demonstrating strong organizational skills and a friendly demeanor. Responsibilities include managing office logistics, assisting visitors, and ensuring workplace safety. A security clearance from the Government of Canada is required for employment.

Benefits

Inclusive and diverse workplace

Accommodations available upon request

Qualifications

• Minimum of 1+ year of experience in office or administrative roles.
• Ability to learn new processes quickly.
• Friendly and professional communication skills.

Responsibilities

• Greet and assist visitors, manage phone calls and correspondence.
• Maintain a clean and organized office environment.
• Support scheduling and event logistics.
• Assist with onboarding and offboarding processes.
• Ensure safety and compliance in the workplace.
• Collaborate with internal departments for smooth operations.
• Perform administrative tasks like data entry and document preparation.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service mindset

Proficiency in Microsoft Office

Job description

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

The Office Experience Coordinator provides front-of-office and administrative support to help maintain a welcoming, organized, and efficient workplace. As a key point of contact for visitors and colleagues, this role supports day-to-day office operations and assists internal teams with logistics, events, and employee experience initiatives. Working closely with other office experience team members and internal stakeholders, the Coordinator helps ensure a positive and well‑run office environment.

What You Do

• Greet and assist visitors, answer and route phone calls and correspondence, and provide general information to employees and guests while supporting security and access requirements.
• Assist with maintaining a clean, organized, and well‑stocked office environment, including meeting rooms, kitchens, communal areas, supply spaces, and office equipment; help track supplies, place orders, and coordinate maintenance or vendor requests.
• Support scheduling, meetings, and event logistics, including room set‑up, catering arrangements, materials preparation, and company‑wide celebrations or employee engagement activities.
• Assist with onboarding and off‑boarding, including desk set‑up, badge coordination, and welcome preparations, while helping foster a positive office culture.
• Help ensure workplace safety, health, and compliance by following procedures and assisting with emergency preparedness tasks.
• Collaborate with internal departments (HR, IT, Facilities) to support smooth office operations, communicate updates or initiatives to staff, and gather feedback on the office environment.
• Perform administrative tasks such as data entry, document preparation, filing, and tracking office‑related requests to support team objectives.

What You Bring

• A minimum of 1+ year of related experience in an office, administrative, reception, or customer service role
• Strong organizational skills, attention to detail, and willingness to learn new processes.
• Friendly, professional communication skills with a customer service‑oriented mindset.
• Proficiency with office software (e.g., Microsoft Office) and standard office equipment.
• A collaborative, flexible approach and comfort working in a fast‑paced office environment.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada’s security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier‑free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact [e-mail].