Office Experience Assistant

Wayfair; Toronto; On-site; CAD 77,000 - 85,000; Full time

Job summary

A leading home goods retailer in Toronto is seeking a Site Lead for their Community Experience team. This role includes overseeing workplace experience improvements, managing vendors, and ensuring a safe and welcoming environment. The ideal candidate has strong customer service experience and excellent communication skills, coupled with the ability to lead and motivate teams. They will work onsite Monday to Friday during business hours.

Qualifications

• 2+ years in a customer service oriented operational role.
• Professional presence and excellent communication skills.
• Ability to motivate and lead self and others to deliver results.

Responsibilities

• Oversee projects that drive improvements to the workplace experience.
• Manage third-party vendors associated with building operations.
• Cultivate a team culture of respect, empathy, and inclusion.

Skills

Customer service orientation

Excellent communication skills

Organizational skills

Leadership ability

Analytical acumen

Job description

Overview

The salary range for this position is $77,056 - $84,882 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience.

This position is onsite Monday-Friday during business hours

Wayfair is looking for a Site Lead on our Community Experience team for our Toronto, Canada, Technology Development Center!

The Wayfair Community Experience (CE) team builds, designs, and operates environments that attract top talent, foster collaboration, nurture employee success, and promote retention. Our vision is to provide effective, practical, and productive workplace environments that reflect Wayfair’s personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful. As a CE Site Lead you will be responsible for ensuring a safe, clean, welcoming, and efficient environment for our employees while promoting Wayfair culture. You will also work directly with a variety of vendors and employees while presenting yourself in a professional and helpful manner.

Key Responsibilities

• Oversee projects that drive improvements to the employee’s workplace experience. Proactively identify business needs, gain alignment on objectives, scope, timing, and resources. Solicit feedback from business leaders, stakeholders and team to drive continuous improvements.
• Manage third-party vendors associated with building operations and building preventative and corrective maintenance programs.
• Through approved channels: order, receive, organize, and stock supplies for the office.
• Cultivate a team culture of respect, empathy and inclusion. Presume good intent while prioritizing impact. Balance candor with humility and kindness.
• Relentless Customer Focus: Manage work order systems, monitor SLAs, feedback, and data to assess the effectiveness of employee experience programs. Work closely with your manager to ensure resources are optimally sourced and deployed. Continuously revise processes and SLAs to better support operational efficiency and employee experience.
• Innovate and Improve: Question the status quo, suggest ways to improve and innovate processes, systems and workplace environments to optimize team and greater employee population’s workplace experience.
• Report regular operational updates professionally to management teams and stakeholders. Partner with business leaders throughout the organization to provide customized workplace solutions when needed.
• Organize and conduct safety inspections and drills (evacuation, shelter in place, etc) in collaboration with Wayfair’s Global Safety and Security team.
• Support special projects that relate to events and building updates.
• Be accessible off-hours and prepared to respond professionally in a building or other emergency.

Desired Skills and Experience

• 2+ years in a customer service oriented operational role.
• Professional presence and excellent communication skills (written, verbal, and non-verbal).
• Excellent organizational skills with the ability to calmly juggle competing priorities.
• Ability to motivate and lead self and others to deliver results.
• Financial and analytical acumen, able to make reasoned, calculated decisions based on data, critical thinking and pattern recognition.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].