Office Clerk (1 year contract)

Ricoh Americas Corporation; Vancouver; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading integrated solutions provider is seeking an Office Clerk for a 1-year contract. In this role, you will manage inquiries, support event execution, and ensure client satisfaction through diverse responsibilities. Ideal candidates possess strong interpersonal and communication skills along with proficiency in Microsoft Office. Join a purpose-driven team committed to excellence in Vancouver.

Benefits

Medical and dental coverage

Retirement plan with company matching

Tuition assistance programs

Paid vacation and holidays

Ongoing personal and professional development

Qualifications

• Candidates must possess excellent interpersonal skills to develop business relationships quickly.
• Self-motivation and communication skills are essential.
• Proficiency in Microsoft Office is required.

Responsibilities

• Respond to internal and external inquiries for customer satisfaction.
• Manage outgoing mail requests and distribute incoming mail.
• Support the Workplace Experience team with various projects.

Skills

Excellent interpersonal skills

Strong self-motivation

Excellent communication skills

Effective use of Microsoft Office

Ability to lift 30+lbs

Job description

Overview

Office Clerk (1 year contract)

Responsibilities

• Quickly and efficiently respond to internal & external inquiries to ensure complete customer satisfaction. Triage incoming inquiries and requests.
• Handle outgoing mail requests, waybills/COD payments, distribute incoming mail.
• Concierge Services.
• Executing scheduled events
• Production Reconciliation
• Informational events (meet and greet vendors)
• Intranet postings
• Website updates
• Maintain concierge page website, including but not limited to accuracy and relevance of information specific to the studio
• Management and expansion of on-site service programs (contracts, relationship building) which includes but is not limited to, car detailing, fitness classes, dry-cleaning. Schedule vendors & manage amenity space for on-site service programs.
• Manage the maintenance of coffee and water dispensing machines, conducting regular cleaning cycles and upkeep.
• Track Slack channels for service concerns and feedback, and manage ServiceNow tickets, including requests for Heritage’s assistance.
• Assisting on-site security team with visitor badging and other operations
• Research, develop and implement new & innovative corporate services.
• Support Workplace Experience team on various items, including administrative tasks, event support and projects.
• Conduct daily studio walkthroughs, restock supplies, ensure meeting room setups with proper stationery and seating, and perform touch-ups to maintain a neat environment.
• Oversee management of studio meeting room bookings; assist with studio requests and general meeting support as required.
• Own day of set up and execution of events, meetings, conferences, workshops at company including but not limited to creating and distributing event plans, advance meetings with all workplace experience support groups, and day of point of contact for clients.
• Assist with research, organization, coordination and execution of company events.
• Assist in creation and distribution of all Workplace Experience internal communication (i.e. event and amenities, studio email blasts, digital displays, signage templates, and quarterly newsletter).
• Assist with management of workplace experience email account, RSVP and surveys/feedback processes.
• Oversee all shipping, receiving, and mailroom operations, including package handling, vendor coordination, and asset tracking.
• Prepare and manage documentation for domestic and international shipments, including customs, LTL freight, and compliance forms.
• Support workplace logistics, maintain inventory records, and assist with all related tasks for the Ricoh and Workplace Experience teams.
• Assist the Workplace Experience team on an as needed basis with various tasks, projects, including but not limited to researching and reviewing studio queries, AP and procurement duties, reception and floor back up.

Qualifications / Skills

• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self-motivation to drive results
• Excellent communication skills both verbal and written
• Effective use of Microsoft Office
• Ability to lift 30+lbs. as necessary

Other

• Present a professional image at all times to customers and vendors

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.