Office Clerk

Linchpin Solutions, Inc.; London; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading solutions firm in London, Ontario is looking for an Office Clerk to provide general administrative support. Key duties include maintaining files, assisting with HR functions, and addressing customer complaints. Ideal candidates should have strong organizational skills, customer service experience, and proficiency in Microsoft Office. This role supports a dynamic environment with opportunities for growth and development.

Qualifications

• 1+ year experience in a related field.
• Highly organized with attention to detail.
• Strong customer service principles.

Responsibilities

• Perform various support services requiring proficiency in office and organizational skills.
• Support other departments with administrative tasks.
• Address customer complaints and issues.

Skills

Organization

Customer service

Communication

Multitasking

Education

Business, administration, or management courses/certification

Tools

Microsoft Office

Google Suite

Xactimate

JD Edwards

DocuSphere

Job description

Position Overview
Reporting to the General Manager/Operations Manager, the Office Clerk will support the office through general administrative tasks. The position follows workflow procedures to ensure maximum efficiency. The ideal candidate is highly organized and can manage multiple projects independently. Depending on branch size and location, the Office Clerk may also handle PMA and HR duties, always ensuring Belfor policies and procedures are followed.

Job Duties
● Perform various support services requiring proficiency in office and organizational skills, and knowledge of department operations.
● Maintain files and records with effective filing systems.
● Support other departments with administrative tasks.
● Support PMA, billing, AR, and/or AP functions.
● Prepare documentation and conduct weekly/monthly reports.
● Assist with claim assignment.
● Handle reception duties and answer phones.
● Contribute to office operations and productivity, ensuring workflow procedures are followed.
● Assist with scheduling work assignments and setting priorities.
● Address customer complaints and issues.
● Support recruitment processes (posting jobs, reviewing candidates, scheduling interviews, processing new hire paperwork).
● Assist with employee relations, handle complaints, incidents, conflict resolution, safety concerns, work refusals, and investigations.
● Support payroll, time, and attendance processes.
● Assist with administering disciplinary actions per established procedures.
● Ensure employee compliance with policies, procedures, and ethics.
● Maintain a safe and organized work environment.
● Provide excellent customer service.
● Work under time constraints to meet deadlines.
● Pay attention to detail and safeguard property and information.
● Follow safety policies and procedures, including safe operation of equipment.
● Comply with Belfor policies, procedures, and legislative requirements.
● Communicate job site conditions and concerns proactively.
● May act as a lead periodically as designated.
● Attend Belfor-sponsored training courses.

Qualifications
● Business, administration, or management courses/certification are assets.
● 1+ year experience in a related field.
● Construction, restoration, insurance, or project management experience is an asset.
● Experience with Xactimate, Xactanalysis, JD Edwards, and DocuSphere is an asset.
● Manage sensitive information confidentially.
● Experience with office equipment.
● Ability to work within deadlines, multitask, and thrive in a fast-paced environment.
● Highly organized with attention to detail.
● Strong customer service principles.
● Valid driver’s license per Belfor policy.
● Ability to work independently or in a team.
● Strong communication skills.
● Proficient in Microsoft Office and Google Suite.
● Willing to work evenings, on-call, and weekends.
● Periodic travel may be required.
● Criminal Record Check.

Physical Demands
● Frequent lifting (5-40 lbs unassisted).
● Occasional lifting (>41 lbs assisted).
● Access to tight spaces.
● Standing, sitting, walking, bending, kneeling for extended periods.

Belfor (Canada) Inc. is an inclusive, equal-opportunity employer. Only selected candidates will be contacted for an interview. We thank all applicants for their interest.