office administrative assistant

London Small Business Centre; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team in a role that emphasizes customer service and communication. This position involves a variety of responsibilities including answering inquiries, managing information systems, and supporting marketing efforts. The ideal candidate will have a strong attention to detail and the ability to work independently. This opportunity offers a chance to contribute to a supportive environment that values diversity and promotes equal employment opportunities. If you're passionate about making a difference in the community and enjoy a collaborative workplace, this role is for you.

Qualifications

• 2-3 years of experience in a relevant field.
• Strong communication and customer service skills required.

Responsibilities

• Answer phone calls and relay messages effectively.
• Oversee communication strategies and compile data.

Skills

Customer Service

Communication Strategies

Data Entry

Research Skills

Attention to Detail

Education

College or CEGEP diploma

Tools

MS Office

Database Software

MS Windows

Social Media

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work Setting

• Business services

Responsibilities

Tasks

• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Oversee development of communication strategies
• Compile data, statistics and other information
• Greet people and direct them to contacts or service areas
• Set up and maintain manual and computerized information filing systems
• Type and proofread correspondence, forms and other documents
• Conduct research
• Perform data entry
• Provide customer service
• Work with the marketing department to understand and communicate marketing messages to the field
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support
• Assist with coordination of recreational, sport and fitness events
• Represent the company within various economic and social organizations

Experience and Specialization

Computer and Technology Knowledge

• MS Windows
• Database software
• Social Media
• MS Office

Additional Information

Transportation/Travel Information

• Own transportation
• Public transportation is available

Work Conditions and Physical Capabilities

• Ability to work independently
• Attention to detail

Employment Groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for Persons with Disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for Newcomers and Refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)

Support for Youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous People

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for Mature Workers

• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)

Support for Visible Minorities

• Participates in a government or community program or initiative that supports members of visible minorities