Nursing Manager

Saint Elizabeth; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Toronto is seeking an experienced Nursing Manager (RN) to oversee the delivery of client care. The role involves managing a team of approximately 60 staff to ensure high-quality clinical care while supporting team performance. Candidates should possess a Bachelor’s degree as an RN, along with relevant management experience and strong interpersonal skills. The organization offers a hybrid work environment with competitive pay and benefits.

Benefits

Competitive pay

Benefits

Pension plan

Work-life balance

Qualifications

• Regulated health care professional designation (RN) required.
• 3-5 years of management or supervisory experience in healthcare.
• Minimum six (6) months of community nursing experience preferred.
• Updated immunization record and clear criminal background check required.

Responsibilities

• Oversee the delivery of client care for a nursing team.
• Manage performance targets and team engagement.
• Conduct investigations on client/employee issues.
• Ensure compliance with legislative requirements.

Skills

Interpersonal skills

Critical thinking

Problem-solving

Leadership skills

Excellent communication

Education

Bachelor’s degree (RN)

Tools

Scheduling systems

Job description

Overview

As a Nursing Manager (RN), you will oversee the delivery of client care for our visiting nursing team in our Service Delivery Centre and remotely (hybrid position). You will ensure high-quality clinical care is delivered by engaged and experienced nurses, covering the Toronto Central region. You will manage client, employee, and operational metrics to ensure team performance. You will support the team by drawing from the expertise you will bring, grounded in previous leadership / management roles with strong clinical, customer service, and technical skills.

Responsibilities and Accountabilities

Operational Results

• Provide leadership and engage the team of approximately 60 staff to achieve or exceed performance targets.
• Maximize team performance through the effective and efficient utilization of resources, including optimization of RN and RPN scope of practice.
• Promote engagement with SE’s private pay business, as appropriate for client circumstances.
• Utilize projections in determining and forecasting resource needs.
• Compile, analyze, and evaluate data to support evidence-based decision-making.
• Implement communication strategies to promote shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

People Management and Team Development

• Regularly evaluate performance and ensure the development of skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard / orient new employees.
• Follow employee relations / labour relations processes and relevant policies and procedures.
• Facilitate and maintain team development, by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery

• Manage high-risk issues, conduct complaint and incident investigations relating to client / employee issues, and develop appropriate risk management action plans as appropriate.
• Respond to client feedback and service inquiries in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently.
• Communicate with staff and stakeholders in an effective and timely manner.
• Conduct or facilitate home visits for the purpose of customer service.
• Take appropriate action to understand and meet client needs and preclude refusals of client service.

Requirements

• A regulated health care professional designation (RN) required, holding a current professional license in good standing to practice in Ontario.
• 3-5 years of management or supervisory experience in a healthcare organization.
• Bachelor’s degree is required (RN) - Registered Nurse.
• A minimum of six (6) months of community nursing experience is preferred.
• Excellent interpersonal and verbal / written communication skills.
• Ability to work independently and as part of a team.
• Sound understanding of documentation standards.
• Critical thinking and problem-solving skills.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Demonstrated leadership skills.
• Excellent computer skills / knowledge and familiarity with scheduling systems.
• Ability to work in an on-call after-hours rotation.
• Updated immunization record, clear criminal background check, and Vulnerable sector check is required upon hire.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients / clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [e-mail] at your earliest convenience.