Night Auditor / Guest Service Agent

One King West Hotel & Residence; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A prominent hotel in Toronto is seeking a Night Auditor to handle guest check-ins and financial auditing overnight. The candidate must have prior hotel experience, strong customer service skills, and the ability to work independently. This part-time position offers competitive hourly rates and various benefits, including health and dental care.

Benefits

Dental care

Discounted or free food

Extended health care

Vision care

Qualifications

• Previous hotel experience required.
• Excellent command of the English language both oral and written.
• Ability to work with limited supervision.

Responsibilities

• Generates and distributes night audit reports.
• Executes guest check-ins, check-outs, and reservations.
• Ensures all credit cards are balanced daily with our PMS.

Skills

Customer service ethic

Communication skills

Analytical abilities

Microsoft Office knowledge

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Generates and distributes night audit reports
• Demonstrates a complete understanding of auditing
• Registers the day's transactions and corrects all errors
• Ensures all credit cards are balanced daily with our PMS
• Ensures all market codes correspond to correct rates before posting room and tax
• Balances all Food and Beverage outlets, verifies all credit cards and room charges posted
• Balances the market code and house count
• Responds to internal and external guests requests
• Responsible for maintaining high and consistent level of Guest Services
• Acknowledges guest complaints and ensures guests needs are met
• Executes guest check-ins, check-outs and reservations
• Answers telephone calls and guest inquiries
• Completion of various daily reports, posting changes and managing personal float
• Balances individual cashier audits, including credit card and cash transactions
• Familiar with all Health & Safety, fire and emergency procedures
• Completes daily task lists
• Ensures inter-departmental communication and co-operation in the interest of guest satisfaction
• Supports other Front Office functions, such as Reservations and Lobby Services as required
• Follows up and communicates pertinent guest related facts to colleagues and superiors
• Participates in monthly communication meetings, committees and projects as required
• Understands all programs offered, including marketing and strategic partnerships with other organizations
• Able to inform guests about all hotel facilities and hotel history
• Maintains a high standard of personal hygiene, dress, uniform and body language
• Be polite and professional in any situation where the image of the hotel is represented
• Additional duties as assigned

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• SMS and Microsoft Office knowledge an asset
• Previous Hotel experience required
• Excellent command of the English language both oral and written
• Demonstrate customer service ethic and have a friendly and outgoing disposition
• Proven abilities in handling guest requests with effective resolutions
• Well developed communication and organization skills with abilities to multi-task in a fast-paced environment
• Excellent computational and analytical abilities and keen attention to detail
• Ability to work with limited supervision
• An enthusiastic, self directed, team player with high level of adaptability to rapidly changing demands

RATE

• Starting Rate : $25.68 / hr
• HOURS : Must be able to work overnight shifts (11pm-7am)
• After Probation : $28.98 / hr
• Plus $1.00 overnight premium

Job Types : Part-time, Permanent

Pay : $27.98-$28.98 per hour

Benefits

• Dental care
• Discounted or free food
• Extended health care
• Vision care

Work Location : In person

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