Network Engineer

LanceSoft Inc; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology staffing firm is seeking a Telecom and Cloud Network Engineer in Toronto, Ontario. The successful candidate will lead the migration from Avaya to Cisco WebEx Cloud Calling. Key qualifications include over 10 years of network engineering experience, expertise in SIP trunking, and strong knowledge of cloud connectivity models. A post-secondary degree in IT and Cisco certification is preferred. A hybrid work model with required in-office presence on Tuesdays is offered.

Qualifications

• 10+ years of experience as a Network Engineer in large enterprise environments.
• 5+ years in SIP protocol, HMR, call routing, and Telco SIP trunking.
• Experience with cloud models including MPLS and SD-WAN.

Responsibilities

• Determine network and telecom requirements for CCaaS solutions.
• Lead the migration from Avaya to Cisco WebEx Cloud Calling.
• Evaluate solutions and design specifications for cloud environments.

Skills

Network Engineering

SIP Trunking

Cloud Connectivity Models

Project Leadership

Root-Cause Analysis

Communication Skills

Education

Post-secondary degree in computer science or related IT field

Cisco Certified Network Professional (CCNP)

Job description

Hybrid/Remote: 2 days - Tuesday is mandatory

Extension or FTE: Possibility for extension

Contract Duration: ASAP - to 08/28/2026

Standard hours – Monday – Friday - 9:00 -5:00pm

Story Behind the Need

Global Network Engineering Group is planning to migrate the on‑premises Contact Center System Avaya to Cisco WebEx Cloud Calling. We are currently evaluating the solution and looking for a Telecom and Cloud Network Engineer to determine the network and telecom (SIP trunk) requirements and design specifications for the Contact Center cloud solution (CCaaS).

Project

This is an opportunity to work on an existing project – Avaya to Cisco WebEx/Genesys migration.

Candidate Requirements / Must-Have Skills

• 10+ years of overall experience as a Network Engineer in large, complex enterprise environments.
• 5+ years of hands‑on experience from design to deployment across SIP protocol, HMR, call routing, dial plans, Telco SIP trunking (including BYOC solutions), Oracle Client, and ECB products.
• 3+ years of extended experience with cloud connectivity models for CCaaS solutions, including MPLS, SD‑WAN, WebRTC, QoS, and working knowledge of cloud environments (Azure, AWS, etc.).
• 3+ years of experience leading On‑Prem Avaya Contact Center to CCaaS migration projects in large enterprise environments (1000+ agents, 100+ call flows) across multiple regions.

Nice‑to‑Have Skills

• Ability to use scripts to automate manual processes in service provisioning, root‑cause analysis, monitoring alerts, and reporting.
• Experience in business case development process and design cost‑benefit analysis.

Soft Skills

• Excellent written, presentation, and verbal communication skills to work well with technical peers and business stakeholders at different levels within the organization.
• Strong decision making, forward‑thinking, and creative problem‑solving skills to anticipate and respond quickly to technological/market influences.
• Ability to work as part of a team, as well as independently with minimal direction.

Best vs. Average Candidate

This is a Network Engineer position for Contact Center migration from Avaya to Cisco WebEx. The ideal candidate has extensive experience with Network Design for CCaaS technologies, expertise with SIP Trunk (BYOC) and Oracle Client/Oracle ECB, and involvement in Cisco WebEx migration projects within a large enterprise setting.

Education

• Post‑secondary degree in a technical field such as computer science, computer engineering, or related IT field required.
• Cisco Certified Network Professional (CCNP) certification/Cisco WebEx/Genesys cloud specialist certification is an asset.

Candidate Review & Selection

• One round MS Teams video interview – panel (1 hour) – behavioral and technical
• Second round interview with the Director – behavioral and technical
The team will evaluate both soft skills and technical skills during the interview process.
Interview rounds: 1st virtual, 2nd in person with hiring manager and team (45 minutes to 1 hour).