NetSuite Service Desk Specialist - ERP Support (Hybrid)

Quadbridge; Montreal; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A rapidly growing IT solutions provider in Montreal is looking for an MIS Service Desk Support to enhance their ERP environment. You will act as the first line of support for NetSuite users, ensuring operational continuity and facilitating strategic focus for the Business Analyst team. The role requires a minimum of 2 years of NetSuite ERP experience and offers a hybrid working schedule with a competitive salary of $55,000 to $65,000 plus bonuses.

Benefits

RRSP program

Ongoing professional training

Comprehensive health insurance plan

Onsite chef and gym

Pet-friendly offices

Qualifications

• Minimum 2 years of hands‑on NetSuite ERP support experience.
• Strong written and verbal communication for guiding users.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Troubleshoot issues related to saved searches, custom forms, and integrations.
• Maintain SLA compliance and reduce ticket backlog.
• Create and maintain documentation and SOPs for transparency.

Skills

NetSuite SuiteFoundation Certification

Hands-on NetSuite ERP support

Technical proficiency in saved searches

Empathy and verbal communication for user support

Experience with ticketing systems

Self-motivated and proactive

Problem-solving mindset

Job description

A rapidly growing IT solutions provider in Montreal is looking for an MIS Service Desk Support to enhance their ERP environment. You will act as the first line of support for NetSuite users, ensuring operational continuity and facilitating strategic focus for the Business Analyst team. The role requires a minimum of 2 years of NetSuite ERP experience and offers a hybrid working schedule with a competitive salary of $55,000 to $65,000 plus bonuses.