Montreal Principal CSE — Strategic, AI‑Driven Customer Success

ServiceNow; Montreal; Remote; CAD 120,000 - 160,000; Full time

Job summary

A technology company is seeking a Principal Customer Success Executive based in Montreal. This role involves enhancing customer satisfaction and retention at the executive level, requiring fluency in French and English. Candidates should have a minimum of 15 years in client-facing positions and a background in IT strategy or transformation leadership. Responsibilities include managing high-complexity customer programs and driving operational excellence alongside other ServiceNow teams.

Benefits

Flexible work personas

Qualifications

• Must speak French & English, and reside in Canada.
• Minimum 15+ years in client-facing roles.
• Experience in IT Strategy, Operations, or Customer Management.

Responsibilities

• Lead high-complexity transformations for strategic customers.
• Identify professional services pipeline opportunities.
• Drive operational consistency by standardizing methodologies.
• Prevent customer or revenue churn through risk identification.

Skills

Experience with AI integration

Client-facing account management

Project management

Consulting or transformation leadership

Strong communication with C-suite

Education

PMP preferred; project management experience required

Job description

A technology company is seeking a Principal Customer Success Executive based in Montreal. This role involves enhancing customer satisfaction and retention at the executive level, requiring fluency in French and English. Candidates should have a minimum of 15 years in client-facing positions and a background in IT strategy or transformation leadership. Responsibilities include managing high-complexity customer programs and driving operational excellence alongside other ServiceNow teams.