Mining Account Manager

Finning Canada; Edmonton; On-site; CAD 85,000 - 115,000; Full time

Job summary

A leading equipment and services provider is seeking a Mining Account Manager in Edmonton, Canada. This role involves developing business strategies and managing customer relationships in the mining sector. The ideal candidate has 7 to 10+ years in sales and operations within the industry, excellent communication skills, and a deep understanding of mining activities. Candidates will drive growth through tailored sales strategies and ensure alignment with customer and organizational goals.

Qualifications

• 7–10+ years of experience in sales and operations within the Mining industry.
• In-depth knowledge of mining operations, commodities, and related products.
• Excellent communication, sales, marketing, and presentation skills.

Responsibilities

• Lead commercial interactions with customers to drive business growth.
• Develop and execute customer account management plans.
• Ensure customer-centric approach aligning with client needs.

Skills

Sales expertise

Customer relationship management

Forecasting and demand planning

Communication skills

Education

Experience in the Mining industry (7–10+ years)

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent

Position Overview: We are seeking a dynamic and strategic Mining Account Manager to lead all commercial interactions between Finning and our valued customers. This role is pivotal in driving business growth through the development and execution of comprehensive business plans, tailored sales strategies, and targeted marketing initiatives. The successful candidate will be responsible for representing the full suite of Finning’s products and services, ensuring a customer‑centric approach that aligns with both client needs and organizational goals.

Job Description

Major Job Functions

• Growth targets to include Percentage In New Sales (PINS), Revenue, Gross Profit% … (35%)

• Develop a customer account management plan … (25%)

• Effectively communicate all applicable news … (10%)

• Be an ambassador of the Finning safety culture … (10%)

• Communicate and develop account status with the global CAT relationship … (10%)

• Understand and develop government and indigenous relations … (10%)

Competencies

• Customer Focus: Being successful means continuously paying attention to customer needs …

• Commercial Mindset: Understanding the business and paying attention to business problems …

• Decision Quality: Good decisions are based upon a mixture of analysis …

• Cultivates Innovation: Paying attention to what customers want and need – new and improved …

• Drives Results: Infusing the team and organizations with a sense of urgency …

• Develops Talent: Developing the team to meet both their career goals and Finning’s goals …

• Situational Adaptability: Paying attention to circumstance and adjusting accordingly …

• Courage: Being comfortable with the conflict that is inherent to being a champion of an idea …

Accountability

• Maintain sound long‑term relationships with customers, Caterpillar, internal departments, and staff.

• Understand the customers’ economic models and proactively develop timely deal strategies.

• Build, maintain and evolve a customer account management plan.

• Develop and execute strategic attack plans.

• Negotiation and execution of commercial contracts.

• Maintain an accurate component forecast for major mining equipment with the support of Asset Management Tool.

• Develop an asset cycle strategy for each key mining product line and develop a plan to execute on equipment delivery.

• Reduce total cost of ownership to our mining partners with the support of condition monitoring.

• Coaching and development of the MPSSRs, TSRs.

• Achieve key performance indicators as assigned for the branch and or region (i.e. PINs, POPs, NPS)

• Prepare accurate and timely equipment and service forecasts, pricing, quality, estimates and market intelligence, call reports and customer information.

• Achieve targets for profitability, cost and asset management and financial performance of business.

Education & Experience

• Minimum 7–10+ years of experience in sales, product support, and parts, equipment, engineering, or operations within the Mining industry.

• In‑depth knowledge of mining operations, industry commodities, and related products and services.

• Proven ability in forecasting, demand planning, and delivering best‑in‑class solutions through effective problem‑solving.

• Mechanical aptitude considered an asset.

• Skilled in building relationships and liaising with stakeholders at all organizational levels.

• Excellent communication, sales, marketing, and presentation skills, with confidence in engaging both small and large groups.

• Effective in coaching, team motivation, and aligning efforts toward common goals.

• Highly organized with strong time management and computer proficiency.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.