Merchant Strategy & Operations Lead, Canada

DoorDash Canada; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading delivery service provider in Toronto is seeking an Associate Manager, Merchant Strategy & Operations. This role involves managing merchant operations, driving product adoption, and enhancing merchant support. Ideal candidates should have 4+ years of experience in business development or operations and strong analytical skills. The position offers a dynamic work environment focused on growth and collaboration.

Benefits

Comprehensive benefits

Premium healthcare

Wellness reimbursements

Paid parental leave

Qualifications

• 4+ years of experience in business development, consulting, strategy, startups, or operations.
• Demonstrated experience working cross-functionally with commercial teams, marketing, and product.
• Proven ability to identify growth opportunities and lead initiatives from conception to execution.
• Strong communication skills to influence various stakeholders.

Responsibilities

• Own Canada’s Merchant fundamentals by executing a roadmap.
• Drive product and feature adoption in the Canadian market.
• Act as a champion for merchants to improve retention and growth.
• Facilitate cross-functional collaboration between teams.

Skills

Business development mindset

Operationally sharp

Analytically driven

Cross-functional collaboration

Influencing skills

Tools

Excel/Google Sheets

SQL

Job description

A leading delivery service provider in Toronto is seeking an Associate Manager, Merchant Strategy & Operations. This role involves managing merchant operations, driving product adoption, and enhancing merchant support. Ideal candidates should have 4+ years of experience in business development or operations and strong analytical skills. The position offers a dynamic work environment focused on growth and collaboration.