Member Experience Advisor - Digital Tools & Security

Desjardins Group; Baie-Saint-Paul; On-site; CAD 45,000 - 60,000; Full time

Job summary

A financial services cooperative located in Baie-Saint-Paul is searching for a Client Experience Advisory Agent to enhance member satisfaction and support banking transactions. In this full-time, on-site role, you will assist clients by promoting digital solutions and addressing their needs. The ideal candidate holds a high school diploma and has at least two years of relevant experience. Proficiency in French is mandatory. This position offers a competitive salary, significant benefits, and an inclusive workplace environment.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum of two years of relevant experience.
• Knowledge of French is required.
• Understanding of the philosophy and fundamentals of financial services cooperatives.

Responsibilities

• Support members with banking transactions and promote digital solutions.
• Assist members encountering fraud and ensure they are referred to the right partners.
• Contribute to business development through service delivery.

Skills

Action oriented

Effective communication

Customer focus

Tech savvy

Education

High school diploma in a related field

Job description

A financial services cooperative located in Baie-Saint-Paul is searching for a Client Experience Advisory Agent to enhance member satisfaction and support banking transactions. In this full-time, on-site role, you will assist clients by promoting digital solutions and addressing their needs. The ideal candidate holds a high school diploma and has at least two years of relevant experience. Proficiency in French is mandatory. This position offers a competitive salary, significant benefits, and an inclusive workplace environment.