Member Experience Advisor - Alix

Servus Credit Union; Alberta; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading credit union in Canada is seeking a part-time Member Experience Advisor for their Alix branch. The role involves providing exceptional service to members, processing transactions, and generating sales referrals. Candidates should have experience in customer service and possess strong communication and problem-solving skills. This position emphasizes an inclusive and supportive work environment where individuals from diverse backgrounds are encouraged to apply. Join the community-driven team and make a positive impact.

Qualifications

• 1-year experience in a customer service or administration role.
• Sales experience is an asset.
• Ability to multi-task and organize effectively.
• Good computer skills and ability to learn new programs quickly.

Responsibilities

• Provide exceptional member service to build trust.
• Process a variety of cash and non-cash member service transactions.
• Promote and analyze member needs to generate sales referrals.
• Educate members on service delivery channels.
• Assist with branch opening/closing duties.

Skills

Customer service skills

Problem-solving

Attention to detail

Communication skills

Financial literacy

Education

Grade 12 diploma or equivalent

Job description

Join Servus Credit Union - Canada’s Largest Credit Union!

Posting closes: January 2, 2026

Employment Status: Part-Time, permanent, Minimum of 20 hours scheduled per week.

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters. We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you’re excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

We are hiring for a part-time Member Experience Advisor at our Alix branch.

What You’ll Be Doing

• Provides exceptional member service that builds trust through responsive service and support to deliver what is right for every member, while balancing the interests of the credit union.
• Processes a variety of cash and non-cash member service transactions including deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, calculations of foreign and domestic exchanges, cheque cashing, electronic funds transfers, and account closures.
• Pursues and generates sales referrals by proactively promoting Servus products and services to members and potential members by analyzing their needs; clearly explains potential solutions and the benefits to the member; records all referrals and forwards to the appropriate internal personnel.
• Builds trust with members, resolves routine problems with member accounts and refers complex questions to the appropriate internal personnel.
• Applies policies and procedures in daily activities to meet safety, legal and privacy requirements.
• Accountable for area security and internal security audits.
• Educates and demonstrates to members how to use other service delivery channels such as digital and self-serve with the goal of making it easy.
• Provides support to other branch team members such as making outgoing calls to members, composing routine member correspondence and reports, completing compliance and/or audit activities, completing end-to-end processes related to ATM and night deposits, reconciling branch reports (dependent on branch location), etc.
• Assists with opening/closing duties such as balancing of branch daily transmittals, reconciling ATM and night deposit contents, and provides support in administering branch cash services with the associated risk management and control policies.
• Acts as joint custodian on specified combinations; rents, controls, and provides access to safety deposit boxes; maintains related records.
• Maintains up-to-date knowledge of all credit union products and services in order to foster business development through service excellence and product knowledge.
• Promotes and participates in branch campaigns and initiatives.

What You Bring

• 1-year experience in a customer service or administration role.
• Sales experience an asset.
• Grade 12 diploma or equivalent.
• An equivalent combination of education and experience may also be considered.
• Good computer skills; able to pick up new and existing programs related to the job quickly.
• Good communication skills; both written and verbal.
• Ability to problem solve, organize and multi-task.
• Good customer service orientation.
• Attention to detail.
• Aptitude for numbers, with fast and accurate data entry skills.
• Good financial literacy.
• Good investigative skills for uncovering member needs.

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Employment Eligibility

The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

Qualified applicants are invited to apply online.