Medical Office Assistant (Bilingual)

Government of Yukon; Whitehorse; On-site; CAD 50,000 - 70,000; Full time

Job summary

A government entity in Yukon is seeking a Medical Office Assistant to support health professionals and clients. The position requires excellent customer service and organizational skills. Ideal candidates will have experience in a health/wellness environment and be bilingual in French and English. This full-time role offers competitive compensation and various benefits.

Benefits

Competitive salary

Financial and non-financial benefits

Qualifications

• Experience providing customer service in health/wellness.
• Experience managing multiple tasks/demands.
• Experience in transcription/data entry (clinical preferred).

Responsibilities

• Support clinic health professionals and clients while maintaining confidentiality.
• Manage administrative tasks in a fast-paced environment.
• Participate in after-hours schedule to support clinic services.

Skills

Customer service skills

Time management

Organizational skills

Communication skills

Critical thinking

Cultural sensitivity

Bilingual proficiency

Education

Formal education as an administrative medical office assistant

Tools

Electronic health record systems (Plexia, Panorama, Meditech)

Job description

Overview

This posting is for current and future Medical Office Assistant opportunities in both bilingual (French) and non-bilingual clinics. It will establish a 6-month eligibility list which may be used to fill similar bilingual and non-bilingual positions.

Current vacancies: one (1) Term bilingual (French) full-time position until March 31, 2027 (75 hours bi-weekly), and two (2) Auxiliary-on-call positions that may be bilingual or non-bilingual and will serve across all clinics in Integrated Health Services. Temporary assignments may be considered with prior approval from the applicant’s manager. Preference will be given to bilingual (French) candidates for any bilingual (French) positions that may come up in clinics within the Integrated Health Services branch. This job is based in Whitehorse, Yukon.

Who We Are

Reporting to the Clinic Managers of the Integrated Health Service branch, this position provides program, administrative and reception services to support services, activities, staff and clients of the Yukon Midwifery Clinic (YMC), Centre de santé Constellation Health Centre (CSCHC), Yukon Healthy Living Program (YHLP), and Whitehorse Walk-In Clinic (WWIC). The primary responsibility is to support clinic health professionals and clients while maintaining client confidentiality within legal and ethical boundaries.

Your role

To be successful, the candidate should have experience in a fast-paced environment, strong time management, and customer service skills, providing support to clinic health professionals and clients, and contributing to an inclusive, non-discriminatory and safe physical, psychological and cultural environment.

Note for bilingual candidates: English is the administrative language of work in the Government of Yukon; resumes must be submitted in English.

• For more information on this job, contact Melissa Laluk, Clinic Manager Bilingual Health Centre, at 867-336-1353 or [e-mail].
• For more information about the recruitment process, contact Jaime Strachan, HR Consultant, at 867-332-5768 or [e-mail].

Your Benefits

In addition to a competitive salary, the Government of Yukon offers many financial and non-financial benefits.

• Government of Yukon’s benefits

Your career, your home, your lifestyle

We are the Yukon public service. We serve the people who live here and offer diverse opportunities to develop your career while enjoying a warm community and vibrant arts, culture and recreational amenities in a spectacular natural environment. Your achievements and enjoyment in work and life will be valued as you explore opportunities the Yukon and Government of Yukon offer.

Check Out:

• Yukon Life
• Working at Yukon government

Important Application And Job Requirements

Essential qualifications

Please submit your resume clearly demonstrating how you meet the qualifications below. Selections will be based solely on the information provided in your resume.

• Experience providing customer service to a diverse clientele in a health and/or wellness environment.
• Experience managing multiple tasks/demands.
• Experience in transcription/data entry; clinical information is preferred but not required.
• Formal education as an administrative medical office assistant is an asset.
• Experience using electronic health record systems such as Plexia, Panorama and/or Meditech is an asset.

Skills

Desired knowledge, skills and suitability. If selected for an interview, candidates may be assessed on the following:

• Ability to operate within a transdisciplinary team including healthcare professionals.
• Strong verbal and written communication skills; professional and empathetic interaction with patients, colleagues and medical staff.
• Excellent organizational and multitasking skills for managing administrative tasks in a fast-paced medical environment.
• Critical thinking with focus on building positive relationships and effective conflict management.
• Experience working with diverse populations, demonstrating cultural sensitivity and respect for varied backgrounds.
• Bilingual candidates will be assessed on their French and English language proficiency.

Note: It may be helpful to review the job interview process.

Conditions of employment

You must meet the following conditions before hire or within the specified time frames:

• TB screening
• RCMP clearance with Vulnerable Sector check
• Valid Yukon Class 5 Driver’s Licence or equivalent
• Successful assessment by French Language Services in French/English language proficiency (bilingual candidates only)

Job Requirements

This job requires you to perform or be exposed to the following:

• May be required to participate in an after-hours schedule to support clinic services outside regular hours.
• Successful candidate(s) will be required to use a fleet vehicle to pick up supplies or make deliveries for the clinic or branch.
• This position rotates between clinics within Integrated Health Services, Whitehorse.

Learn more

• For help on creating your E-recruitment profile, email [e-mail] or call 867-667-9453.

Affichage du poste / Post available bilingue

La présente offre d’emploi a pour but de pourvoir des postes d’assistant ou assistante de bureau vacants ou à venir dans nos cliniques bilingues et non bilingues. Une liste des candidatures retenues sera établie et pourrait être utilisée pendant 6 mois.

Postes vacants: poste temporaire bilingue (français) à temps plein jusqu’au 31 mars 2027 (75 heures/2 semaines), et 2 postes d’auxiliaire sur appel bilingues ou non bilingues.

Priorité aux candidats bilingues pour futurs postes bilingues. Le poste est situé à Whitehorse, Yukon.

L’équipe / The Team

Relevant des gestionnaires de clinique, ce poste réalise des tâches relatives aux programmes, à l’administration et à l’accueil pour soutenir les services, les activités, le personnel et la patientèle des cliniques concernées, en respectant la confidentialité.

Personnes recherchées / Ideal candidate

Expérience en milieu dynamique, gestion du temps, service à la clientèle, soutien aux professionnels de la santé et à la patientèle, et capacité à assurer un environnement inclusif et sûr. Note pour les candidates bilingues: soumettre le CV en anglais.

• Pour en savoir plus sur le poste, contacter Melissa Laluk (867-336-1353) ou [e-mail].
• Pour le processus de recrutement, contacter Jaime Strachan (867-332-5768) ou [e-mail].

Avantages sociaux

En plus d’un salaire compétitif, le gouvernement du Yukon offre divers avantages.

• Découvrez les avantages sociaux offerts par le gouvernement du Yukon.

Votre carrière, votre maison, votre style de vie

La fonction publique du Yukon valorise l’épanouissement personnel et professionnel dans un environnement de travail et une collectivité accueillants.

Pour en savoir plus, consultez: Yukon Life; Travailler pour le gouvernement du Yukon.

Renseignements importants

Compétences essentielles

Votre CV doit démontrer clairement que vous répondez aux exigences ci-dessous. La première sélection sera fondée sur les informations fournies dans le CV.

• Expérience en service à la clientèle dans la santé/bien-être.
• Expérience en gestion de multiples tâches et demandes.
• Expérience en transcription et saisie de renseignements cliniques (préférable).
• Formation officielle d’assistant médical est un atout.
• Expérience avec DSE comme Plexia, Panorama ou Meditech est un atout.

Connaissances, compétences et qualités personnelles

Les candidats sélectionnés pour une entrevue devront démontrer les compétences suivantes:

• Travail en équipe transdisciplinaire dans un contexte de soins.
• Maîtrise de la communication écrite et orale, interaction professionnelle et empathique.
• Organisation et multitâche efficaces.
• Bon esprit critique et gestion des conflits.
• Expérience avec populations diverses et sensibilité culturelle.
• Maîtrise du français et de l’anglais pour les candidats bilingues.

Consultation: Processus d’entrevue d’emploi.

Conditions d’emploi

Avant l’embauche ou selon les délais, vous devez satisfaire:

• Dépistage TB
• Vérification des antécédents (GRC) pour poste vulnérable
• Permis de conduire Yukon Classe 5 ou équivalent
• Validation du français par la Direction des services en français (bilingues)

Exigences particulières

Possibilité de travail en dehors des heures, utilisation d’un véhicule pour les livraisons et rotation entre cliniques Whitehorse.

• Travailler après les heures normales.
• Utiliser un véhicule de la clinique pour livraisons.
• Travailler en rotation entre cliniques.

En savoir plus

• Pour obtenir de l’aide sur la création d’un compte sur la plateforme de recrutement, contactez [e-mail] ou au 867-667-9453.