Medical Office Assistant

Government of Yukon; Whitehorse; On-site; CAD 50,000 - 70,000; Full time

Job summary

A regional government organization is seeking a Medical Office Assistant to provide program, administrative, and reception support across its clinics. The role requires strong customer service skills, effective time management, and the ability to work in a fast-paced environment. Candidates with bilingual (French) proficiency are preferred for specific positions. The job is located in Whitehorse, Yukon, and offers various government benefits and opportunities for career developmen.

Benefits

Government benefits

Career development opportunities

Community engagement activities

Qualifications

• Experience providing customer service to diverse clientele in health settings.
• Ability to operate in a fast-paced medical environment.
• Experience in transcription/data entry with clinical information is preferred.

Responsibilities

• Provide administrative and reception support for clinic health professionals and clients.
• Manage multiple tasks efficiently in high-pressure scenarios.
• Ensure client confidentiality and ethical boundaries are maintained.

Skills

Customer service in health contexts

Time management

Verbal and written communication skills

Organizational skills

Cultural sensitivity

Bilingual (French and English)

Education

Formal education as medical office assistant

Tools

Plexia

Panorama

Meditech

Job description

Job Summary And Requirements

This posting is for current and future AOC and Term Medical Office Assistant opportunities in both our bilingual (French) and non-bilingual clinics. It will establish a 6‑month eligibility list which may be used to fill similar bilingual and non‑bilingual positions.

Current vacancies: Two (2) Auxiliary‑on‑call positions that may be either bilingual or non‑bilingual and will serve across all clinics in Integrated Health Services.

Please note that preference will be given to bilingual (French) candidates for any bilingual (French) AOC/Term positions that may come up in any of the clinics within the Integrated Health Services branch.

This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon.

Who We Are

Reporting to the various Clinic Managers of the Integrated Health Service’s Branch, this position provides program, administrative and reception services to ensure effective and efficient support to services, activities, staff, and clients of the Yukon Midwifery Clinic (YMC), Centre de santé Constellation Health Centre (CSCHC), Yukon Healthy Living Program (YHLP), and Whitehorse Walk‑In Clinic (WWIC), including both medical office reception and assistant services. The primary responsibility is providing support to the clinic health professionals and the clinic clients/patients, while maintaining the legal and ethical boundaries of client confidentiality.

Your role

To be successful in this role, the ideal candidate will have experience working in a fast‑paced environment, effective time management skills and customer service providing support to clinic health professionals and clients/patients, while contributing to an environment that is inclusive, non‑discriminatory, and physically, psychologically, and culturally safe.

Note for Bilingual candidates

English is the administrative language of work in the Government of Yukon therefore your resume must be submitted in English.

Important Application And Job Requirements

Essential qualifications

• Experience providing customer service to a diverse clientele in a health and/or wellness environment.
• Experience managing multiple tasks/demands.
• Experience in transcription/data entry; clinical information is preferred but not required.
• Formal educational as an administrative medical office assistant would be considered an asset.
• Experience using electronic health record systems such as Plexia, Panorama and/or Meditech would be considered an asset.

• For more information on this job, please contact Melissa Laluk, Clinic Manager Bilingual Health Centre at 867-336-1353 or [e-mail].
• For more information about the recruitment process, please contact Jaime Strachan, HR Consultant at 867-332-5768 or [e-mail].

Skills

• Ability to operate within a transdisciplinary team including healthcare professionals within a healthcare setting.
• Strong verbal and written communication skills, with the ability to interact professionally and empathetically with patients, colleagues, and medical staff.
• Excellent organizational skills and multitasking skills to manage administrative tasks efficiently in a fast‑paced medical environment.
• Critical thinking ability, with a focus on building positive relationships and effective conflict management skills.
• Experience working with diverse populations, demonstrating cultural sensitivity and respect for varied backgrounds and needs.
• In addition to the above, candidates will be assessed on their French and English language proficiency. (Bilingual candidates only)

Conditions of employment

• TB screening.
• RCMP clearance with Vulnerable Sector check.
• Valid Class 5 Driver’s Licence or equivalent.
• Successful assessment by French Language Services in French/English language proficiency (Bilingual candidates only).

Job Requirements

• May be required to participate in an afterhours schedule to support clinic services outside of regular business hours.
• The successful candidate(s) will be required to use a fleet vehicle to pick up supplies or make deliveries on behalf of the clinic or branch.
• This position lives and works in Whitehorse and is required to rotate between clinics within Integrated Health Services.

Learn more

• For help on creating your E‑recruitment profile, email E‑[e-mail] or phone [phone].

Eligibility List

6 months.

Your Benefits

• Government of Yukon’s many benefits.

Your career, your home, your lifestyle

We are the Yukon public service. Every day, we come together to serve the people who live here and make a difference in so many ways. Here, you will find the diverse opportunities you desire to develop your career while enjoying a warm sense of community and vibrant artistic, cultural, and recreational amenities, all set in a spectacular natural environment.

As part of our team, your achievements and enjoyment in both your work and personal life will be valued as you explore the many opportunities the Yukon, and the Government of Yukon, has to offer.

Check Out

• Yukon Life
• Working at Yukon government