Medical Case Manager

gategroup - Operational; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading aviation services provider is looking for a Medical Case Manager in Mississauga to manage employee medical cases, including compensation claims and attendance issues. Responsibilities include assessing medical absences, managing return-to-work programs, and collaborating with management and HR. This is a full-time position with no remote work option, and candidates should have strong knowledge of attendance management and disability policies.

Benefits

No waiting period for medical and dental benefits

RRSP matching

Subsidized meals

Free parking

Free EAP

Employee discounts

Qualifications

• Experience managing medical cases and absences.
• Strong understanding of relevant laws and company procedures.
• Ability to assess and investigate medical issues effectively.

Responsibilities

• Manage employee medical cases including claims and sick calls.
• Create and implement return-to-work and modified duty programs.
• Provide metrics for auditing attendance processes.

Skills

Assessment and investigation of medical absences

Building relationships with managers and HR

Knowledge of Workers’ Compensation and disability policies

Understanding of attendance management policies

Coaching managers on absence management

Job description

Overview

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Gate Gourmet has the answer....

Become a Medical Case Manager!

This dynamic role will manage employee medical cases, including Workers’ Compensation claims, Short-Term and Long-Term Disability claims; sick calls, medical return to work and modified duties programs, and maintain employee attendance information at our Toronto site on the grounds of the Toronto Pearson Airport.

Perks

Supportive working environment: Our management team is eager to work alongside you and reports to our National Disability Manager who brings knowledge and experience in this field.

Perks at Work: Our "Perks at Work" program includes no waiting period for medical and dental benefits, RRSP matching, subsidized meals, free parking, free EAP, and employee discounts.

What you’ll do

The Medical Case Manager will serve as the primary point of contact for employees, managers, Workers’ Compensation, and disability insurers on medical and attendance issues. In this role, you will be responsible for:

• Assessing and investigating all medical absences
• Proper categorization and tracking of absences
• Managing all absences to case resolution
• Creating and managing return-to-work and modified duty programs
• Providing metrics to the management team for auditing and trend analysis
• Meeting company, provincial, and federal requirements relating to medical and attendance processes
• Building relationships with managers, employers, and human resources to gain buy-in for case management processes, modified duties, and return-to-work planning
• Coaching managers and employees on absence management and investigative processes, business impact of unplanned labour loss, and adherence to attendance policies
• Understanding relevant sections of Collective Bargaining Agreements, Workers’ Compensation and disability insurer policies, relevant government legislation (e.g., Ontario Human Rights Code), and Company procedures
• Collaborating with other business units, including Union Representatives and Human Resources

Details

Job Type: Full-time

Schedule:

• 8-hour shift, typically Monday to Friday day shifts
• Required to come in on weekends, holidays, afternoons and nights to meet business needs

Work remotely: No

Location

Toronto site at Toronto Pearson Airport

Additional

If you want to be part of a team that helps make travel and culinary memories, join us!