Medical Billing Agent

RBC; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major financial institution in Toronto seeks a dedicated professional for healthcare billing roles. Responsibilities include processing medical claims, maintaining customer records, and ensuring high quality standards. The ideal candidate should have customer service experience, familiarity with provincial billing, and strong communication skills. The position offers competitive compensation, a supportive work environment, and opportunities for professional growth. Join this dynamic team and contribute to their commitment to excellence in billing services.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Flexible benefits

Team Lead support for career growth

Qualifications

• 2+ years of healthcare administration and customer service experience.
• 1+ years experience with Manitoba (MHSIP) OR/AND Saskatchewan (MSB).
• Provincial billing expertise required.

Responsibilities

• Maintain accurate customer account records.
• Process medical claims efficiently.
• Reconcile monthly remittance advice.

Skills

Active Learning

Adaptability

Billing

Communication

Customer Service

Detail-Oriented

Problem Solving

Professional Etiquette

Quality Standards

Task Organization

Time Management

Work Collaboratively

Education

Completion of certified courses – Medical Billing or equivalent

Tools

Accuro

Telus EMRs

SharePoint

Metabase

Confluence

Outlook

Job description

Job Description

What is the opportunity?

Dr.Bill is a trusted medical billing partner that provides fast, accurate, and reliable billing services for physicians and administrators across various provinces. Since 2009, billing experts in combination with our software have maximized revenue for physicians while saving them time. At Dr.Bill, we are committed to maintaining the highest levels of integrity and professionalism while providing a flexible work environment. In this dynamic role, the successful candidate will work with our Manitoba and Saskatchewan Billing Operations Team to provide exceptional service to our customers and grow the Dr.Bill brand of excellence. This role will be based in Manitoba or Saskatchewan.

What Will You Do?

• Maintain accurate customer account records
• Process medical claims
• Reconcile monthly remittance advice
• Generate billing reports
• Resolve issues efficiently and effectively
• Respond to billing questions
• Provide claim recommendations when applicable
• Respond to physician and internal communications in a timely manner

What do you need to succeed? Must have:

• 2+ years of health care administration and customer service experience
• 1+ years experience with Manitoba (MHSIP) OR/AND Saskatchewan (MSB)
• Provincial Billing
• 1+ years experience working with Accuro or Telus EMRs
• Excellent communication and problem‑solving skills
• Strong organizational and time management skills
• Great attention to detail
• Comfortable working with some ambiguity with a willingness to take initiative
• Deadline‑driven and results‑oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously
• Outstanding personal skills and work collaboratively within a team setting

Nice to Have

• Completion of certified courses – Medical Billing or equivalent
• Proficient in SharePoint, Metabase, Confluence, Outlook

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• The tools you need to stay connected, work collaboratively, and design efficiently
• A dedicated Team Lead who will support, coach, and work with you to develop an individual career growth plan
• Ability to make a difference and lasting impact
• Work in an agile, collaborative, progressive, and high‑performing team

Job Skills

• Active Learning
• Adaptability
• Billing
• Communication
• Customer Service
• Detail‑Oriented
• Problem Solving
• Professional Etiquette
• Quality Standards
• Task Organization
• Time Management
• Work Collaboratively

Additional Job Details

Address: 20 KING ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-18

Application Deadline: 2026-01-02

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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