Medical Administrative Assistant

The CReATe Fertility Centre; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization located in Toronto is seeking an Administrative Assistant. The role involves managing reception duties and providing excellent customer service to patients. Candidates should have a background in administration, preferably in a medical setting, and possess strong communication and administrative skills. This is a full-time, permanent position with a competitive pay rate starting from $22.00 per hour, along with various benefits such as dental care and company pension.

Benefits

Company pension

Dental care

Extended health care

On-site parking

Paid time off

Qualifications

• 4-5 years of experience in a medical clinic or healthcare setting.
• Previous experience in fertility or oncology is a strong asset.

Responsibilities

• Ensure operating efficiency of the reception area during business hours.
• Provide good customer service for patients.

Skills

Good oral and communication skills

Strong administrative skills

Basic computer skills

Ability to multitask and stay calm under pressure

Self-directed

Motivated

Compassionate

Ability to function well within a team environment

Education

Post-secondary education in administration, business or office management

Job description

Administrative Assistant

Job Description

To ensure operating efficiency of the reception area during regular business hours and support the work of management and other staff. To provide good customer service for patients by identifying and exceeding their expectations for quality health care service.

Duties and Responsibilities

• Reception
• Answer general phone inquiries using a professional and courteous manner
• Direct phone inquiries to the appropriate staff members
• Reply to general information requests with the accurate information
• Greet patients/suppliers/visitors to the organization in a professional and friendly manner
• General Administrative Services
• Forward voicemail from the general mailbox to the appropriate department/staff member making sure emergencies are dealt with in a timely manner
• Sort incoming mail, faxes, and courier deliveries for distribution
• Prepare and send outgoing faxes, mail, and courier parcels
• Sort lab reports and file material according to the established procedure
• Inventory, purchase, receive and store the office supplies ensuring that basic supplies are always available
• Participate in the training of new staff
• Administrative Services for Patients
• Call referred patients to book and/or confirm appointment dates and time
• Send out appointment confirmation letters
• Enter new patients into VP/eIVF
• Check out new patient (instruct patient on how to prepare for SONO/SALP)
• Assemble new patient charts
• Book counseling appointments
• Bill outpatients for procedures and medications
• Ensure that the sign-up sheets & all Andrology procedures labels are prepared for next days activities.

Skills and Behaviors

• Good oral and communication skills.
• Strong administrative skills and basic computer skills.
• Ability to multitask and stay calm under pressure.
• Self-directed, Motivated, Compassionate.
• Able to function well within a team environment.
• Ability to assess situation to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.

Qualifications

• Post-secondary education in administration, business or office management is an asset
• 4–5 years of experience in a medical clinic or healthcare setting; previous experience in fertility or oncology is a strong asset
• Good oral and communication skills
• Strong administrative skills and basic computer skills
• Ability to multitask and stay calm under pressure
• Self-directed, Motivated, Compassionate
• Able to function well within a team environment
• Ability to assess situation to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.

Working Conditions

Monday to Friday, weekends and Holidays as scheduled

Job Types

Full-time, Permanent

Pay

From $22.00 per hour

Benefits

• Company pension
• Dental care
• Extended health care
• On-site parking
• Paid time off

Ability to commute/relocate

• Toronto, ON M5G 1N8: reliably commute or plan to relocate before starting work (required)

Experience

• Medical Administrative: 5 years (required)

Work Location

In person