Marmot Basin Jasper AB Rentals & Retail Assistant Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading resort in Jasper is seeking a Rental & Retail Assistant Supervisor to support rental operations and lead staff across multiple locations. Responsibilities include staff training, customer service, and managing transactions. Ideal candidates should have supervisory experience, strong communication skills, and an ability to thrive in a fast-paced environment.

Qualifications

• Supervisory, guest service, and cash handling experience.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support scheduling, training, and daily supervision of staff.
• Supervise equipment rentals and manage transactions.
• Assist walk-in guests and respond to inquiries.

Skills

Staff supervision

Customer service

Problem-solving

Communication

Education

Post-secondary education in tourism, retail, or business

Tools

RTP

Excel

Job description

Rental & Retail Assistant Supervisor

Reports To: Winter: Rental & Retail Supervisor, Manager, Director of Skiing. Summer: Rental & Retail Manager, Director of Skiing.

Employment Type: Full-Time, Year-Round

Position Summary: The Rental & Retail Assistant Supervisor supports the Rental & Retail Department across multiple locations, including the Rental Shop, three Retail Stores, and Online operations. This role assists in day-to-day leadership, scheduling, training, staff supervision, and customer service.

Key Responsibilities:

• Staff Supervision & Operations: Support scheduling, training, and daily supervision of Rental & Retail staff and Town Store Guest Service Agents.
• Rental & Retail Shop Duties: Supervise equipment rentals, handle guest transactions, process inventory, and maintain product knowledge.
• Town Store & Guest Services: Book lessons, tours, and rentals, assist walk-in guests, and respond to inquiries.
• Online Store Management: Manage product listings, availability, pricing, and descriptions using Aspenwear and RTP.
• Sundog & Riding Stables Support: Provide detailed information about Sundog tours and Jasper Riding Stables activities.

Qualifications & Experience:

• Post-secondary education in tourism, retail, or business (asset).
• Supervisory, guest service, and cash handling experience.
• Knowledge of RTP, Excel, and retail or rental systems.
• Ability to manage multiple priorities in a fast-paced environment.

Key Attributes:

• Strong leadership and communication skills.
• Calm under pressure and quick to problem-solve.
• Self-directed, observant, and willing to learn.
• Trustworthy, organized, and guest-focused.