Marketing Operations Program Manager, Enablement & Transformation - EA SPORTS

Electronic Arts; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading gaming company in Vancouver is looking for a Marketing Enablement & Transformation Manager to drive change initiatives in their marketing operations. The successful candidate will optimize how teams plan, measure, and scale their impact. They should have strong project management skills and data fluency, along with a background in operations. This role offers opportunities to support a dynamic team focused on enhancing marketing effectiveness, complete with competitive benefits and a supportive work environment.

Benefits

3 weeks vacation per year

Paid top-up to EI/QPIP benefits

Extended health/dental/vision coverage

Retirement plan

Qualifications

• 3-5 years of experience in operations or project management in a complex, cross-functional environment.
• Experience organizing and driving multi-stakeholder work.
• Strong project coordination skills to structure work and track dependencies.

Responsibilities

• Support change programs for Marketing & Commercial.
• Help investigate opportunities by gathering inputs and mapping current workflows.
• Track adoption and compliance of new processes and tools.

Skills

Project management

Data fluency

Written communication

Verbal communication

Analytical skills

Tools

Tableau

Looker

Asana

Job description

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are seeking a dynamic and results-driven Marketing Enablement & Transformation Manager that sits at the intersection of strategic planning, performance enablement, and business operations. As part of EA SPORTS Operations and Enablement team, you will play an integral part of the team by optimizing how our teams plan, measure, and scale impact across the EA SPORTS portfolio. You will help align strategic change initiatives to measurable outcomes, optimize investment effectiveness, enable decision‑making through actionable insights, and operationalize various groups towards outcome-driven results. The ideal candidate brings a strong blend of data‑fluency, financial acumen, process discipline, and has a strong bias for action.

This role is a core member of the Marketing Operations & Effectiveness team. You will help the Director of Marketing Ops & Effectiveness run the team’s portfolio of change initiatives, organize our work, and support the adoption and tracking of new ways of working across EA SPORTS Marketing and Commercial.

This is a great fit for someone with an operations, project management, or consulting background who wants to grow in change management and marketing operations.

What You’ll Do

• Support change programs for Marketing & Commercial
• Partner with the Director of Marketing Ops & Effectiveness to support a portfolio of change initiatives that improve how Marketing and Commercial teams plan, execute, and measure their work.
• Help investigate opportunities by gathering inputs, mapping current workflows, and summarizing pain points and requirements.
• Support design and rollout of new processes, tools, and operating models, including pilot coordination, timelines, and stakeholder lists.
• Own the “plumbing” of adoption: track who needs to change what, follow up on actions, and surface blockers early.
• Help define and maintain success metrics and scorecards to show adoption, compliance, and impact over time.
• Facilitate OKR tracking across departments to ensure measurable progress toward strategic goals.
• Keep the operations team organized and on track.
• Run the day‑to‑day operating rhythm of the Marketing Ops & Effectiveness team: meeting agendas, notes, action items, owners, and follow‑ups.
• Maintain the team’s portfolio view of work, including intake, prioritization, status, dependencies, and risks.
• Build and keep up‑to‑date project plans, timelines, across initiatives, so leadership can see where things stand at a glance.
• Help ensure alignment with other central functions (e.g., PMO, Finance, Legal, Tech) so efforts are coordinated and not duplicated.

Enablement, communication, and track

• Support creation of enablement materials (guides, decks, training content) to help teams understand and adopt new processes and tools.
• Coordinate trainings, office hours, and feedback loops. Capture questions and feed them back into documentation.
• Prepare concise updates for leadership and partners, including status summaries, risks, and decisions needed.
• Work with analytics and operations partners to pull the data needed for adoption and performance reporting, and to keep dashboards current.

Requirements

• 3-5 Years of experience in operations, project management, business operations, consulting, or marketing operations in a complex, cross‑functional environment.
• Proven experience organizing and driving multi‑stakeholder work, even if you are not the “owner” of the strategy. You know how to keep a group on track.
• Strong project coordination skills: you are good at structuring work, creating clear plans, tracking tasks and dependencies, and following up.
• Comfort with process and systems: you enjoy mapping how work gets done today and helping to design better, simpler workflows.
• Data comfort: you can work with dashboards and basic data extracts to track adoption, progress, and simple performance metrics.
• Strong written and verbal communication skills. You can summarize complex work into clear updates and next steps for different stakeholders.
• High ownership and follow‑through. You notice loose ends and close them.

Nice to haves:

• Experience in a centralized ops, BizOps, or enablement team supporting customer‑facing, sales, or marketing functions.
• Familiarity in tools such as Tableau, Looker, Airtable, Asana, or similar analytics and project platforms.
• Passion for sports and EA SPORTS’ mission to redefine fandom and participation.

COMPENSATION AND BENEFITS

THE RANGES LISTED BELOW ARE WHAT EA IN GOOD FAITH EXPECTS TO PAY APPLICANTS FOR THIS ROLE IN THESE LOCATIONS AT THE TIME OF THIS POSTING. IF YOU RESIDE IN A DIFFERENT LOCATION, A RECRUITER WILL ADVISE ON THE APPLICABLE RANGE AND BENEFITS. PAY OFFERED WILL BE DETERMINED BASED ON A NUMBER OF RELEVANT BUSINESS AND CANDIDATE FACTORS (E.G. EDUCATION, QUALIFICATIONS, CERTIFICATES, EXPERIENCE, SKILLS, GEOGRAPHIC LOCATION, OR BUSINESS NEEDS).

PAY RANGES

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top‑up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full‑time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well‑being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.