Managing Director - Head, COO Group Metrics & Reporting

RBC; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A major financial services company in Toronto is seeking a Head for COO Group Metrics & Reporting. This strategic role involves building a metrics framework that provides insights into operational health and drives accountability across Capital Markets. The ideal candidate will have over 8 years in operational metrics with strong leadership influence and analytical skills. This position offers a unique opportunity to shape performance metrics at a leading investment bank, with comprehensive benefits and a competitive salary.

Benefits

Competitive compensation

Strong benefits

Growth opportunities

Qualifications

• 8–10+ years of experience in operational metrics, business analytics, or performance management.
• Significant experience defining and leading KPI frameworks and executive dashboards.
• Proven ability to influence senior leaders and operate as a trusted strategic partner.

Responsibilities

• Establish comprehensive COO Group metrics and reporting framework.
• Define and evolve enterprise-level KPIs, scorecards, and indicators.
• Design executive-grade reporting and dashboards for leadership.

Skills

Operational metrics

Business analytics

Performance management

Business intelligence

Communication skills

Data integration

Analytical tools proficiency

Education

Advanced degree in Analytics (MBA or MS)

Tools

Tableau

Power BI

SQL

Excel

Job description

Job Description

What is the opportunity?

At RBC Capital Markets, we are building the next generation of insight-driven leadership. As Head, COO Group Metrics & Reporting, you will play a pivotal role in shaping how our Capital Markets COO organization measures success, drives accountability, and translates strategy into action. This is a highly visible, enterprise-impact role for a seasoned leader who thrives at the intersection of strategy, data, and execution. You will design and operationalize a comprehensive metrics and reporting framework that provides senior leadership with clear, timely, and actionable insight into the operational health, performance, and transformation progress of Capital Markets.
Partnering closely with the Head of COO Office & Business Transformation, the COO, and senior leaders across Finance, Operations, Technology, and Risk, you will help define what “great performance” looks like and ensure the organization can see it, track it, and act on it. If you are energized by building clarity from complexity, influencing at the most senior levels, and enabling data-driven decision-making at scale, this role offers a rare opportunity to leave a lasting impact on how Capital Markets operates and evolves.

What will you do?

• Establish and lead a comprehensive COO Group metrics and reporting framework that delivers transparency into operational health, performance, and strategic execution across Capital Markets.
• Define and evolve enterprise-level KPIs, scorecards, and leading and lagging indicators aligned to COO Group priorities, FY30 ambitions, and Capital Markets strategy.
• Design and deliver executive-grade reporting and dashboards, including Quarterly Business Review materials for the COO and senior leadership, with a clear, action-oriented narrative.
• Translate strategic objectives into measurable, trackable outcomes by partnering with business, operations, finance, technology, and risk leaders.
• Build standardized reporting cadences, governance, and data quality standards to ensure accuracy, consistency, and timeliness across all COO Group metrics.
• Drive the development of real-time operational dashboards that provide visibility across service lines, business units, and transformation initiatives.
• Establish a single source of truth for operational metrics through data integration, automation, and analytics enablement.
• Identify performance trends, gaps, and root causes; elevate insights and recommend corrective actions to senior leadership.
• Track productivity, efficiency, cost-to-serve, and transformation benefits realization, ensuring outcomes are clearly measured and communicated.
• Continuously assess and evolve the metrics framework, incorporating industry best practices and peer benchmarking.
• Foster a strong culture of data-driven decision-making, accountability, and continuous improvement across the COO organization.

What do you need to succeed?

Must-have

• 8–10+ years of progressive experience in operational metrics, business analytics, performance management, or business intelligence within financial services.
• Significant experience defining and leading KPI frameworks, executive dashboards, and reporting for complex, matrixed organizations.
• Strong understanding of Capital Markets operations, processes, and business models, with the ability to connect metrics to real business outcomes.
• Proven ability to influence senior leaders and operate as a trusted strategic partner at the executive level.
• Deep experience with data integration, analytics, and reporting automation, including governance and data quality practices.
• Advanced proficiency with business intelligence and analytics tools (such as Tableau, Power BI, Qlik, or similar), as well as strong SQL and Excel capabilities.
• Exceptional communication skills, with the ability to translate complex data into clear, compelling business insights and narratives.

Nice-to-have

• Advanced degree such as an MBA or MS in Analytics, or relevant professional certifications in analytics, data management, or financial analysis.
• Familiarity with Python or R and modern data warehousing or metrics management platforms.
• Experience supporting large-scale transformation or enterprise change initiatives.

What’s in it for you?

• A highly strategic leadership role with direct exposure to the COO and senior executives across Capital Markets. The opportunity to shape how one of the world’s leading investment bank measures performance and drives execution.
• A mandate to build, not inherit — with the ability to design frameworks, standards, and capabilities that will define the future.
• A collaborative, high-performing culture that values insight, curiosity, and thoughtful challenge. Competitive compensation, strong benefits, and a commitment to your continued growth as a senior leader at RBC.

Job Skills

Big Data Management, Budgeting, Business Case Design, Business Performance Management, Business Statistics, Critical Thinking, Knowledge Organization, Long Term Planning, Operational Requirements, Performance Management (PM)

Additional Job Details

Address: ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-18

Application Deadline: 2026-01-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.