Manager, Technical Services

BC Transit; Victoria; On-site; CAD 102,000 - 152,000; Full time

Job summary

A public transit agency based in Victoria is seeking a Manager, Technical Services to oversee a team responsible for IT infrastructure and innovations in technology for public transit. The ideal candidate will have significant management experience, a degree in Computer Science, and proficiency in financial and project management. This role offers a comprehensive benefits package and a commitment to fostering a diverse and inclusive workplace.

Benefits

Comprehensive medical and dental benefits

Public Service Pension Plan membership

Employee Assistance Program

Complimentary employee bus pass

Corporate learning and development program

Qualifications

• Five years of related progressive management experience in information systems.
• Experience with financial management including project and operating budgets.
• Certification in Project Management Professional (PMP) or similar is an asset.

Responsibilities

• Oversee a team maintaining BC Transit’s IT environment.
• Lead technology innovation initiatives including the Smart Bus team.
• Develop technology roadmaps aligned with BC Transit’s capital plans.

Skills

Leadership

Project Management

Technical Innovation

Financial Management

Change Management

Education

Post secondary degree in Computer Science

Tools

Windows operating systems

Oracle database systems

Job description

Manager, Technical Services

We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continue to this day.

In Victoria, where our Corporate Office is located, our people are privileged to live and work on the unceded traditional territories of the Lək̓ʷəŋən peoples, and the Esquimalt and Songhees Nations.

Location: Victoria, BC
Employment Type: Regular Full Time
Annual Salary Range: Exempt Band 6, MIN $102,400.00 - MED $126,900.00 - MAX $151,500.00

Placement in the salary range is determined by an assessment of knowledge, skills, experience and ability of the candidate to meet the key requirements of the job. In addition, our pay philosophy is to align with the median of the comparable market and to be considerate of internal equity comparisons.

Closing Date (MM/DD/YYYY): 10/13/2025

Are we right for you...

We’re passionate about people and creating sustainable, safe and affordable public transit solutions to residents across BC. We are an organization that has a people-first approach and considers people first in every business decision that we make. We are part of the solution and what we do matters; from fighting climate change with battery electric buses, to affordability through cost effective transportation, to connecting remote communities, we bring the heart, soul and innovation to public transportation.

It’s an exciting time to be in the public transportation sector and we’re looking for creative and passionate people and leaders to join our team. You would join an engaged organization and enjoy flexible work arrangements, extended benefits and a pension plan as just a few of the benefits BC Transit employees are eligible for. Keep reading to find out if this role is meant for you!

What you'll be doing...

Our Director, Enterprise Technology, is seeking a systems-savvy leader who can bridge IT stability with technology innovation. As Manager, Technical Services, you’ll lead two critical technology domains that keep BC Transit moving!

Infrastructure Leadership: You’ll oversee a seasoned team of network, communications, storage, compute, and cloud & server specialists who maintain the stable, resilient backbone of BC Transit’s IT environment. This foundational technology will evolve thoughtfully with the times – balancing innovation with reliability. You’ll ensure our hybrid infrastructure remains secure, available, and ready to support the organization’s mission. Upcoming priorities include assessing and enhancing our business continuity and disaster recovery capabilities and delivering a roadmap that safeguards operations for years to come.

On-Board Innovation: You’ll also lead our in-demand Smart Bus team – the people behind the onboard and operational technologies that connect our fleet, operators, and riders. This includes technologies like computer aided dispatch & automatic vehicle location, automatic passenger counting, CCTV, vehicle telematics, electronic fare collection and the platforms enabling our fleet electrification. You will think beyond the bus, with scope that extends to yard technology, bus stops, vision-based systems, ride planning tools and strategies to optimize charging infrastructure. You’ll be responsible for shaping the future of our on-board ecosystem by developing reference architectures and long-term technology roadmaps.

Your mission is to build a forward-looking technology roadmap that sparks innovation while aligning with BC Transit’s capital plans. You will evolve the team and their processes from project-focused to strategic partners by cultivating strong relationships with Operations, Fleet, Customer Experience, and other Technology teams. You will drive scalable architectures that integrate intelligent transportation systems and IT platforms into a cohesive future-ready solution.

What you might love about this role...

Working across the entire transit ecosystem – from data center to bus stop – and the experience of translating between engineering, IT, and operational teams to turn technical possibilities into business outcomes.

Being at the forefront of organizational change and innovation, working in a dynamic environment where mindsets are shifting as BC Transit continues the transit electrification journey.

Collaborating with cross-functional teams, and external partners as part of vendor management, technology selection, and procurement.

BC Transit’s commitment to safety – your work will align to regulatory compliance, cyber-security in OT/IT and data governance.

For additional information about the full accountabilities of this position please review the Manager, Technical Services job description.

What you'll bring to the table...

• Post secondary degree in Computer Science or a related field
• Project Management Professional (PMP), Microsoft Certified IT Professional (MCITP) and/ or Information Technology Infrastructure Library (ITIL) accreditation is an asset
• Five (5) years related experience in progressive management experience in design, configuration and management of complex information systems in a virtual environment
• Experience with financial management building and managing both project and operating budgets
• Working in a unionized environment an asset
• Understanding of change management principles and techniques to effectively drive organizational change
• Demonstrated ability to resolve complex issues (root cause analysis) plus experience working with Windows operating systems, Oracle database systems and web-based platforms

What we'll bring to the table...

• Comprehensive medical and dental benefits to support you and your family, regardless of what life throws at you
• Membership in BC’s Public Service Pension Plan (PSPP). Nationally recognized for its strong investment and governance practices, PSPP is a “defined benefit” plan
• Access to fitness and lifestyle centers to help you take care of your physical fitness and health
• Various programs that support employees such as an Employee Assistance Program and health and wellness initiatives and events aimed at fostering your mental health
• A complimentary employee bus pass (plus taxable dependent passes)
• A corporate learning and development program to help you in continuous career growth
• An employee recognition program where we all recognize each other's successes (not just your Leaders!)
• A social club that gives you access to events throughout Victoria

What next steps could look like...

• Interviews will take place the week of November 3, 2025.
• There may be an assignment/presentation as part of the interview process.
• The position requires the completion of a Criminal Record Check or Vulnerable Sector Search.
• An eligibility list may be established for future full time regular and full time temporary vacancies
• If you have a disability that requires an accommodation during any stage of our recruitment process, please contact [e-mail] to let us know how we can assist you.
• BC Transit is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. If the organization identifies this position as a reasonable accommodation for an existing employee, all candidates will be notified as soon as reasonably possible.

At BC Transit, we are dedicated to building a diverse, inclusive, and authentic workplace; if you’re excited about this role and you have a combination of education and experience that you feel would fulfill its requirements, we encourage you to apply. In keeping with this belief, we do not discriminate on any basis. Should you require any accommodation or have questions, please let us know.

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