Manager, Sales Development

Vidyard; Canada; Remote; CAD 90,000 - 110,000; Full time

Job summary

A leading technology firm in Canada is seeking a Manager for their Sales Development team. In this remote role, you'll lead a talented team, optimize processes for maximum efficiency, and develop future sales talent. Ideal candidates are data-driven leaders with experience in a SaaS environment. This role offers competitive pay, flexible hours, and a strong commitment to work-life balance.

Benefits

Unlimited vacation

Competitive salary and benefits

Flexible wellness spending accounts

Digital mental health support

Paid volunteer hours

Qualifications

• 2-3 years of Sales Development management experience, preferably in a SaaS environment.
• Inspirational leader able to articulate the 'why' behind the work.
• Comfortable managing early-career professionals and handling multiple priorities.

Responsibilities

• Manage a team critical to the organization's success.
• Optimize the inbound process to maximize efficiency.
• Collaborate with Marketing & Sales Managers on processes.

Skills

Highly data-driven

Process-oriented

Experience managing SDR/BDR team

Leadership capabilities

Experience with Salesforce

Familiarity with AI tools

Tools

Salesforce

Zoominfo

Gong

Job description

About the Role

Vidyard is looking for a Manager to lead our Sales Development team (XDRs). Reporting to the VP, Marketing, the XDR team is the lifeblood of our organization by efficiently bringing in, and sourcing, high-quality pipelines for our sellers. You will play a key role in developing talent that will become the next generation of Vidyard AEs and AMs.

This is an incredibly unique opportunity for the right person. Someone who is data and process driven, thrives in an environment of continuous improvement, and wants to be in a role where no two days are the same with a massive opportunity for impact.

Our mission is to create the future of productive relationships with buyers and sellers and this team is a huge part of it (these teams will also be some of the biggest users of our exciting new AI Avatars product which represents our view of the future of B2B relationships).

This is a remote role open to candidates located in the US and Canada.

About the Team

Our Sales Development team consists of 3 XDRs who are responsible for converting inbound leads to pipeline and sourcing outbound pipeline. The team is talented, focused, and energetic!

What You’ll Work On

• Manage a team that is critical to the current and future success of our organization. The team is currently comprised of 3 ICs.
• Key goals for this role include optimizing our inbound process to maximize efficiency and conversions of calls into AE meetings (SQLs), ultimately helping to meet inbound pipeline targets.
• Collaborate with Marketing & Sales Managers to iterate on inbound and outbound processes to accelerate TOFU pipeline via SDR and BDR channels.
• Optimize the renewals process from initial outreach to contract completion, including identifying upsell opportunities. This includes:
• Optimizing the process and timing for renewals outreach.
• Optimizing our auto-renew process.
• Stepping up customers from legacy discounting to current list prices.
• Identifying and managing common objections in a scalable format (ideally using video!).
• Promote our AI Avatars offering to customers to raise awareness and generate pipeline.
• Coach and mentor direct reports to provide career progressions to future sales roles.
• Leverage modern AI tools and techniques to scale the team.
• Collaborate with the VP Marketing on pipeline elements and work cross-functionally with Operations and Product.

What You’ll Bring to this Role and Your New Team

• Highly data-driven and process-oriented with at least 2-3 years of Sales Development management experience, preferably in a SaaS environment.
• Experience managing an SDR/BDR team or a renewals team; curiosity about learning the other side of the business. Experience in both is a big plus.
• An inspirational leader who can articulate the "why" behind the work and develop talent for future roles at Vidyard and beyond.
• Comfortable managing early-career professionals and able to regularly context-switch and manage multiple priorities.
• Data-focused, scrappy, and capable of proposing big changes to drive impact; not afraid to move quickly when needed.
• Experience using Salesforce for reporting and dashboard analysis.
• A proven talent scout able to build and develop a talent pipeline.
• Experience with Zoominfo, Pocus, Gong.

Will You Thrive at Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our customer-obsessed culture. You’ll thrive here if you:

• Put Customers First: You’re passionate about solving problems and ensuring customer success with our products.
• Embrace Innovation: You think creatively and seek new ways to improve and grow.
• Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced environment.
• Take Ownership: You own your work and deliver results that drive impact.
• Strive for Excellence: You maintain high standards and push yourself and teammates to perform.

At Vidyard, we celebrate the intersection of creativity, ambition, and impact. If you’re ready to contribute to our mission of transforming communication and being part of a team that’s customer-focused, hardworking, and values-driven, Vidyard is the place for you.

Why You’ll Love Working at Vidyard

We’re committed to creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

• Work-life Integration: Flexible hours, unlimited vacation, and programs that support working from anywhere, including while traveling.
• Competitive Pay & Benefits: Competitive salary and flexible benefits, including RRSP match and stock options after probation.
• Wellness Your Way: Flexible spending accounts for wellness needs.
• Mental Health Support: Digital mental health platform plus $1,500 per person per year for mental health services.
• Parental Leave Top-Up: Enhanced parental leave benefits.
• Make an Impact: Paid volunteer hours and Employee Resource Groups to support inclusion and community impact.
• Invest in Your Growth: Regular performance reviews and a $1,500 annual development allowance.
• Your Perfect Workspace: Flexible work setup with remote-first policy and occasional in-person events.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at [e-mail]. Unsolicited resumes from Agencies will not be accepted.