Manager, Post-Sales Analytics & Insights

Jobber; Canada; On-site; CAD 151,000 - 205,000; Full time

Job summary

A dynamic technology company in Canada is seeking a Manager, Customer Analytics to lead a team focused on driving insights and improving customer success. The role involves analytics leadership, strategic partnerships, and hands-on experience, requiring top-notch skills in SQL and data visualization. Candidates should exhibit a strong track record in customer success analytics to thrive in a fast-paced environment.

Benefits

Total compensation package with health benefits

Dedicated talent development programs

Flexible breaks and parental leave top-ups

Qualifications

• Proven experience as a people leader in analytics.
• Deep expertise in Customer Success and Post-Sales Analytics.
• Expert-level SQL skills and experience with Python as an asset.

Responsibilities

• Lead a team of analysts to drive insights across post-sale customer journey.
• Partner with business leaders to improve customer retention and satisfaction.
• Translate business outcomes into analytical roadmaps.

Skills

People leadership

Customer Success Analytics

SQL

Data visualization with Tableau

Analytical problem-solving

Tools

Python

BI and data visualization tools

Job description

A dynamic technology company in Canada is seeking a Manager, Customer Analytics to lead a team focused on driving insights and improving customer success. The role involves analytics leadership, strategic partnerships, and hands-on experience, requiring top-notch skills in SQL and data visualization. Candidates should exhibit a strong track record in customer success analytics to thrive in a fast-paced environment.