Manager, Patient Care Services (RPT 0.3 FTE)

The Royal Mental Health Centre; Brockville; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in mental health services is seeking a dedicated Manager for Patient Care Services. This role offers the opportunity to lead a dynamic team in delivering high-quality forensic mental health services. You will be responsible for ensuring patient safety, managing emergencies, and overseeing nursing care to improve patient outcomes. The ideal candidate will have strong leadership skills, clinical experience, and the ability to foster effective working relationships. Join this forward-thinking organization to make a significant impact in the lives of those in need of mental health support.

Qualifications

• Minimum 3+ years clinical experience in acute care is required.
• Current registration with applicable regulatory college preferred.

Responsibilities

• Provides administrative and clinical management presence on evenings and weekends.
• Coordinates inter-agency patient flow and access to beds as needed.

Skills

Leadership

Interpersonal Skills

Clinical Management

Crisis Management

Communication Skills

Education

Baccalaureate degree in Allied Health or Nursing

CPMHN(c)

CPI or equivalent and CPR certification

Tools

RAI-MH system

eIMS reports

Job description

Reporting to the Director, Patient Care Services, the Manager, Patient Care Services (MPCS) provides front line professional and administrative leadership for the team in the delivery of mental health services. The MPCS is accountable for the quality of Forensic Mental Health Service clients receive and for monitoring and maintaining appropriate standards of an interdisciplinary professional mental health team in accordance with established standards of practice and policy.

Duties:

• Provides an administrative and clinical management presence on evenings, nights, and weekends.
• Point of contact after hours (interdisciplinary team, other departments, and external stakeholders) related to overall patient care.
• Responsible for management of emergencies off hours and deployment of staff as needed.
• Ensures patient safety by monitoring assignments and intervening, reassigning or taking over patient care in extraordinary circumstances.
• Participates in efficient and effective assignment and utilization of human resources to maintain safe staffing levels within applicable collective agreements, policies, procedures and legal requirements.
• Coordinates inter-agency patient flow and access to beds as needed in collaboration with staff.
• Ensures work is performed within hospital policy, guidelines and within regulatory standards established by the College of Nurses.
• Oversees and evaluates nursing care and provides opportunities for improved patient outcomes.
• Ensures deployment of resources in response to emergency codes.
• Monitors and responds with recommendations to eIMS reports for all shifts as required.
• Assists other managers of clinical programs as required.
• Assists in the recruitment of qualified personnel, disciplinary action up to and including termination of direct reports.
• Coaches, mentors and supports employees through performance reviews and attendance management programs.
• Provides input into operating and capital budget development of programs as requested.
• Works in a manner that is conducive with staff and patient/client safety practices, policies and procedures of The Royal.
• Ensures a work environment that is conducive to The Royal’s Anti-Racism, Harassment & Discrimination Free Workplace policy.

Qualifications:

• Baccalaureate degree in Allied Health or Nursing or acceptable combination of education and experience dependent on the program area.
• Current registration and member in good standing with applicable regulatory college preferred.
• CPMHN(c) is an asset.
• Recent leadership experience is preferred.
• Minimum 3+ years clinical experience in acute care is required.
• Membership in a professional nursing or other related organization is preferred.
• Completion of CPI or equivalent and CPR certification within the last 12 months.
• Understanding of MHA and relevant legislation.
• Basic computer skills required.
• Must complete RAI-MH training upon hire. Input into the RAI-MH system is required.
• Demonstrated leadership qualities and superior interpersonal skills.
• Ability to establish effective working relationships.
• Budget experience an asset.
• English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is considered an asset.

For information on the programs at the Forensic Treatment and the Secure Treatment Unit at the Brockville Mental Health Centre can be found at this link: https://www.theroyal.ca/patient-care-information/clinics-s