Manager, Partner Channels Service (Majors/Nationals) / Gestionnaire, Service de canaux partenai[...]

ADP; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading HR technology provider is seeking a Manager, Partner Channels Services, in Toronto. You will lead and develop a team of HCM Consultants while ensuring client satisfaction and operational excellence. The ideal candidate has 5+ years in leadership and experience in client service. The company promotes a culture of inclusion and offers flexibility in the workplace.

Benefits

Continuous training and development

Mental health support

Flexible work-life balance

Tuition reimbursement program

Qualifications

• Minimum of 5 years of experience leading a high performing division.
• Minimum of 2 years of experience in client service.
• General knowledge of payroll and/or HCM-related processes.

Responsibilities

• Lead a team of HCM Consultants across multiple locations.
• Drive accountability for client satisfaction and retention.
• Establish and optimize service models for new partnerships.

Skills

Leadership

Client relationship management

Problem-solving

Communication skills

Strategic thinking

Education

Bachelor's Degree

Job description

Overview

ADP is hiring a Manager, Partner Channels Services

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?

Do you want to continuously learn through ongoing training, development, and mentorship opportunities?

Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

The Manager, Partner Channel role plays a critical role in supporting ADP’s partner ecosystem by ensuring seamless service delivery, driving client success, and building scalable service models for growth. This role bridges the gap between partners, clients, and ADP by leading high-performing teams, strengthening partnerships, and ensuring operational excellence across every touchpoint. The Manager is accountable for retention and quality outcomes, serves as a trusted advisor to partners and stakeholders, and champions a white-glove service experience that differentiates ADP in the HRTech marketplace.

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

What you can expect on a typical day:

• Lead a team of HCM Consultants across multiple locations in Canada, providing coaching, development, and support to help associates grow and succeed.
• Communicates strategic goals; sets and communicates team goals. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement.
• Ensure efficient and effective delivery of service by overseeing daily operations, managing coverage, and controlling workflows to meet business objectives in productivity and quality.
• Drive accountability for client satisfaction, quality, and retention results across the partner portfolio.
• Establish and optimize service models to support new and evolving partnerships.
• Act as the primary point of contact for client or partner escalations, ensuring timely resolution and reinforcing trust.
• Work closely with key stakeholders, both internally and externally, to deliver a seamless client experience and strengthen long-term relationships.
• Oversee all functional responsibilities performed by service teams, ensuring consistency, efficiency, and operational excellence.
• Provide insights and reporting to leadership, supporting decision-making and continuous improvement.

Requirements

TO SUCCEED IN THIS ROLE: Requirements

• Experience in data collection, root cause analysis and reporting related to client interactions, channels, client surveys, and productivity.
• Experience in evaluating and monitoring client and channel service interactions in the field of payroll or any closely related industry.
• Ability to think strategically and provide recommendations for long term team growth and development.
• General knowledge of payroll and/or HCM, marketing, sales or related field processes.
• Minimum of 5 years of experience leading a high performing division.
• Minimum of 2 years of experience with a proven background in client service.
• Ability to demonstrate a tremendous level of initiative.
• Ability to maintain the highest levels of client confidentiality.
• Excellent communication skills.
• Excellent interpersonal and relationship building skills.
• Solid problem-solving skills.
• Excellent leadership skills; must be able to work with little supervision, is a self-starter.
• Outstanding presentation skills and experience presenting to Senior Leaders and Executives.
• Ability to think tactically and strategically, identify significant success factors and execute actionable solutions at the highest levels.
• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education experience.

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

Preferred Qualifications

• English and French bilingual (preferred).

YOU’LL LOVE WORKING HERE

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Create. Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!
Jobs.adp.ca

Recrutement ADP (French)

ADP recrute un ou une gestionnaire, Réseau partenaire

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FOCUS ABOUT Quebec French content is preserved but trimmed in this refinement for clarity.