Manager, IES Career Success & Performance-Based Funding (2025-520-CP)

WoodGreen Community Services; Toronto; On-site; CAD 65,000 - 75,000; Full time

Job summary

A social services organization in Toronto seeks a Manager for IES Career Success to ensure performance targets are met and lead career development initiatives. The role requires a degree in related fields, 3-5 years of experience in employment services, and strong analytical skills. Candidates must demonstrate a commitment to equity and inclusion while managing staff and client relations. This is a full-time onsite position requiring some travel to multiple locations, including evening and Saturday shift responsibilities.

Qualifications

• Minimum 3–5 years of experience in employment services or related fields.
• Minimum 2 years of supervisory experience in a high-volume, client-facing environment.
• Strong knowledge of IES/WCG service guidelines and performance-based funding models.

Responsibilities

• Ensure funder KPIs and performance-based funding targets are met.
• Lead staff teams in implementing career success coaching.
• Track retention outcomes and develop improvement strategies.

Skills

Communication skills

Analytical skills

Team leadership

Cultural competency

Education

Degree or diploma in Social Work or related field

Tools

Microsoft Office

CRMs

Job description

Manager, IES Career Success & Performance-Based Funding (2025-520-CP)

Employment Type: Permanent Full-time, Non-Bargaining Unit
Work Hours: 35 hours/week - This position follows a staggered schedule, including up to two evening shifts per week and two Saturday morning shifts per month
Work Setting: Onsite – Limited opportunities to work remotely/Hybrid (This position requires regular travel and work at multiple WoodGreen IES offices throughout each week)
Salary: $65,000 – $75,000 annually
Application Deadline: December 23, 2025 by 11:59 pm

Who We Are

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.

Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.

We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Integrated Employment Services Program, Community Programs Unit

Integrated Employment Services is a dynamic, results-driven program within the Community Programs Unit that provides resources, supports, and services to meet the employment needs of job seekers and the hiring demands of employers. Our goal is to help Ontarians achieve sustainable employment by connecting them to meaningful opportunities and guiding them toward skills development and training to reach their career aspirations.

What You Will Do

Overall Accountability

• Ensure funder key performance indicators (KPIs) and performance-based funding targets by ensuring accurate, timely monitoring and claims submission.
• Partner with IES Managers to optimize end-to-end client experiences and streamline processes across sites.
• Lead staff teams in the implementation of career success coaching and performance-based funding processes, adhering to all WoodGreen and WCG policies and guidelines. These include pre-monitoring activities such as workshops and client meetings to set up the client for retention success.

Staff Management

• Provide supervision, coaching, and regular 1:1 sessions to ensure quality service, caseload management, and documentation accuracy.
• Manage recruitment and onboarding for Career Success Coaches and Program Assistant(s), embedding equity and inclusion in all processes.
• Support staff in resolving complex client issues, employer challenges, and crisis interventions to prevent job loss.

Operational Oversight & Quality Assurance

• Ensure compliance with WCG guidelines and WoodGreen SOPs for retention services and funding claims.
• Conduct audits of data and documentation; monitor caseloads and balance workloads based on client complexity.
• Review and approve monthly risk forecasts and ensure proper administration of monitoring documentation.

Performance Management & Reporting

• Track retention outcomes at 1, 3, 6, and 12 months; develop strategies to improve performance where needed.
• Analyze data to identify trends and risks; prepare reports and present results to leadership and funders.
• Ensure timely and accurate submission of all required performance reports.

Client & Employer Services Leadership

• Guide and support staff in client motivation, issue resolution, and employer relations to maintain job stability.
• Promote collaboration between Career Success Coaches, Employment Consultants, and Job Developers for holistic support.
• Oversee rapid reemployment interventions for clients who lose employment, ensuring timely referrals and follow-up.

Training & Staff Development

• Ensure completion of mandatory training and identify skill gaps in areas such as documentation and coaching.
• Develop and deliver onboarding and professional development plans tailored to team needs.
• Facilitate ongoing learning that strengthens cultural competency and inclusive practices.

Stakeholder Collaboration

• Build strong relationships with each IES site Manager and their teams to collaborate successfully on delivering all career success and performance-based funding processes.
• Build strong partnerships with other internal and external stakeholders.
• Work with Toronto Employment and Social Services Caseworkers to develop integrated support plans for clients with complex needs.
• Maintain employer partnerships to support issue resolution and long-term client success.

Administrative & Other Responsibilities

• Create and manage staff schedules, including staggered hours and weekend coverage.
• Ensure compliance with organizational policies, DEI commitments, and privacy standards.
• Contribute to continuous improvement projects and new program model development.

What You Bring to the Team

• Degree or diploma in Social Work, Social Service Work, Human Resources, Business, Community Development, Psychology, or related field.
• Training or certification in career development, coaching, workforce development, or integrated employment services is an asset.
• Strong knowledge of IES/WCG service guidelines, FFIA System, CaMS System, documentary evidence requirements, and performance-based funding models (or ability to learn quickly).
• Minimum 3–5 years of experience in employment services, social services, workforce development, or related fields.
• Minimum 2 years of supervisory or team lead experience in a high-volume, client-facing environment (or equivalent combination of leadership responsibilities).

What Will Set You Apart

• Experience leading and/or working within a unionized labour environment is an asset.
• Deep understanding of job retention, career development, employer relations, and employment barriers faced by diverse populations.
• Supervisory, leadership, or team management training preferred.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Proven ability to coach staff, build teams, and lead performance improvement initiatives.
• Strong analytical skills and data literacy, including experience with CRMs, CaMS, Microsoft Office, and reporting tools.
• Demonstrated commitment to equity, diversity, inclusion, anti-racism, and culturally responsive service delivery.
• Excellent interpersonal, verbal, and written communication skills.
• Comfortable managing employer relationships, handling conflict, and resolving workplace issues.
• Highly ethical, compassionate, purpose-driven, and committed to client success.
• Ability to travel and work at multiple WoodGreen IES offices throughout each week.
• Able to work staggered shifts including up to two evenings per week and up to two Saturday mornings per month.

Equal Opportunity Statement

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

AI Screening Statement

This public job posting uses AI-powered tools to screen, assess, or select applicants.