Manager, Fraud Analytics

Rogers Communications, Inc.; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Toronto is seeking a Manager of Fraud Analytics to lead fraud prevention strategies and develop innovative solutions. This role requires high proficiency in SQL and Python, with a strong understanding of fraud systems like CardGuard and TSYS. The successful candidate will work in a fast-paced environment with various cross-functional areas. Join us to make a meaningful impact in protecting customer interests and enhancing operational efficiency. Benefits include health coverage, pension plans, and employee discounts.

Benefits

Health & well-being benefits

Donation matching

Paid time off for volunteering

Pension plan

Employee stock options

Generous employee discounts

Leadership development programs

Qualifications

• 3 to 5 years industry experience in credit card related fraud.
• Detailed knowledge of fraud systems is essential.
• Experience in presenting and communicating at all levels.

Responsibilities

• Support the development of fraud monitoring strategies.
• Conduct reviews and monitoring of processes.
• Implement fraud procedures and training materials.
• Manage fraud prevention and detection strategies.
• Develop and maintain forecasting models.

Skills

High proficiency in SQL

High proficiency in Python

Strong analytical skills

Problem-solving skills

Effective communication

Education

University undergraduate degree or college diploma

Tools

CardGuard

ADSI

Broadcom from TSYS

PowerBi

Job description

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada’s leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we’re looking for:

The Manager, Fraud Analytics is a key player in protecting Rogers Bank Customers from fraud. Reporting to the Sr. Manager, Fraud Operations, this role focuses on leveraging technical skills and fraud prevention tools to support the Bank’s fraud program. The successful candidate will be proficient in systems such as CardGuard, ADSII, Broadcom from TSYS, and have high proficiency in SQL, Python and PowerBi.

What you’ll do:

• Support the development, implementation, and validation of fraud monitoring strategies and rules.
• Conduct periodic reviews and proactive monitoring of business processes and operational activities.
• Maintain, develop, and implement fraud procedures, standards, and training materials.
• Manage and continuously improve fraud prevention and detection strategies.
• Utilize fraud prevention tools and platforms, ensuring adherence to industry standards and best practices.
• Develop and maintain fraud forecasting models, budgeting, and measure results to budget and forecast.
• Support fraud case investigations and contacts with law enforcement.
• Engage with industry associations to identify trends and educate the Fraud Strategy team.
• Ensure a strong risk control environment within the Fraud Analytics team.
• Report fraud performance KPIs/KRIs and potential emerging risks to Senior Management.
• Act as Fraud SME during new initiatives ideation, development, and implementation.
• Other duties as assigned.

What you bring:

• University undergraduate degree or college diploma or equivalent experience.
• Minimum of 3 to 5 years industry experience in credit card related fraud, with a strong understanding of industry trends.
• High proficiency in SQL and Python.
• Comfortable and effective in communicating and presenting at all levels.
• Experience interacting with cross-functional business areas within the Bank.
• Ability to adapt and reprioritize in a fast-paced, changing work environment.
• Strong analytical and problem-solving skills.
• Detailed knowledge of CardGuard and TSYS fraud systems.
• Working knowledge of analytics and reporting software tools preferred.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Banking & Analytics
Requisition ID: 320123

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Bank

Location: Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply