Manager Customer Success

SOCi; Remote; CAD 138,000 - 181,000; Full time

Job summary

A leading AI-powered marketing solutions company is seeking a Manager of Customer Success - Property to enhance team performance and ensure customer satisfaction. This remote role requires strong leadership and a background in multifamily property management. The candidate will manage a team of Customer Success Managers, focusing on developing success plans and managing customer relationships effectively. A competitive salary plus bonuses is offered, along with a comprehensive benefits package.

Benefits

Comprehensive Benefits Package

401(k) plan with employer match

Flexible paid time off

Quarterly wellness days

Qualifications

• 1–2 years of people management experience.
• 3–5+ years of Customer Success experience.
• Experience within the multifamily property industry.

Responsibilities

• Manage and develop a team of Customer Success Managers.
• Monitor team performance across KPIs.
• Guide CSMs in maintaining strong customer relationships.

Skills

People management

Customer Success experience

Analytical skills

Interpersonal communication

Job description

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Manager of Customer Success - Property to coach and support a team of Customer Success Managers to deliver consistent, high-quality customer experiences. This role focuses on day-to-day team leadership, reinforcing best practices, and ensuring customers see clear value from their SOCi investment. A key component of this role is overseeing customers whoૂoperate within Multifamily Property Management. Experience managing large property management customer relationships is critical, as this role helps guide CSMs through the unique dynamics and complexity of those motionsquec. The Manager works cross‑functionally to drive coordinated execution across the customer journey, resolve issues efficiently, and support initiatives that strengthen customer health, adoption, and retention.

SOCi expects_Static to pay a base salary in the range of $100,000 - $130,000 USD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first‑of‑its‑kind, AI‑powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

How You’ll Make an Impact

• Manage, coach, and develop a team of Customer Success Managers (CSMs), providing clear expectations, feedback, and operational guidance.
• Monitor team performance across KPIs tied to retention, adoption, engagement, and customer satisfaction.
• Support CSMs in building and executing Success Plans that help customers achieve meaningful outcomes and mitigate risk.
• Ensure CSMs maintain strong, multi‑threaded relationships within their accounts and act as trustedPrep advisors to their customers—including navigating M&A of properties, as well as changing industry regulations.
• Guide the team in supporting high‑volume, high‑impact Property accounts with clear processes, repeatable playbooks, and strong cross‑functional alignment.
• Partner closely with sales, implementation, support, and product teams to Long ensure alignment on key initiatives and a smooth, cohesive customer experience.
• Assist in managing customer escalations by coordinating with internal teams to ensure timely communication and resolution.

What You’ll Need to be Successful

• Remote Opportunity: Ability to work 100% remotely
• Must Have:
• 1–2 years of people management or team lead experience, with 3–5+ years of Customer Success experience
• Experience working with or directly within the multifamily property industry, with a strong understanding of the dynamics, stakeholders, and operational requirements of the industry
• Strong analytical, organizational, and problem‑solving skills
• Ability to work cross‑functionally and collaborate effectively to resolve issues and improve customer experience
• Strong interpersonal and consultative communication skills
• Motivated coach with a track record of developing and supporting team performance
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

What SOCi Provides to You

• Comprehensive Benefits Package (full‑time permanent, non‑contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full‑time, non‑contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi‑Location brands. Our passionate team of SOCialites work from home around the globe!

Our collaborative, dynamic culture allows our teams maž work cross‑functionally and optimize productivity. We are a fast‑paced, agile environment where thought leadership and input are encouraged. If WO ang looking forscripts a place where you can come and make a difference in the way enterprise organizations utilizing social technology, then SOCi is for you. Visit soci.ai for more information.

This position will remain open with applications due by January 25, 2026. This position is being hired on an urgent basis. The application window may close before January 25, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E‑Verify check to confirm your eligibility to work in the United States (if applicable).