Manager, Claims Experience

Sandbox Mutual Insurance; Saskatoon; Hybrid; CAD 85,000 - 105,000; Full time

Job summary

A leading mutual insurance company in Canada is seeking a 'Manager, Claims Experience' to oversee claims operations and provide expert leadership. The ideal candidate has over 5 years of experience and a Fellowship Chartered Insurance Professional designation. Responsibilities include managing claims priorities, analyzing trends, and enhancing customer experience. A hybrid work option is available, accompanied by various perks including competitive salary and professional development opportunities.

Benefits

Competitive salary

Professional development opportunities

Health and wellness benefits

Annual paid vacation time

Hybrid work program

Earned Day Off (EDO) every three weeks

Free electrified parking

Paid volunteer days

Pension plan with matching contributions

Qualifications

• 5+ years in property & casualty claims.
• 3+ years managing high-performing teams.
• Knowledge of insurance claims principles and practices.

Responsibilities

• Provide leadership for the claims department.
• Manage day-to-day claims priorities.
• Analyze claims trends and deliver reports.

Skills

Leadership

Claims Management

Problem-Solving

Communication

Team Development

Education

Fellowship Chartered Insurance Professional (FCIP) designation

Job description

Overview

We’re Sandbox, a mutual insurance company built on the principles of creating, learning, growing, and having fun doing it. We’ve been around for over a century now, with a focus on one thing:

Delightfully Simple Insurance.

Sandbox is inclusive, engaging, and growing incredibly fast, so working with us is actually exciting! If you’re ready for the next step in your career, join the Sandbox team!

As our Manager, Claims Experience you will be responsible for all claims and facilities management activities providing expertise, guidance, and advice to the Company. This position is responsible for managing the day-to-day operations, projects, and priorities of the claims department and contributes to the development of corporate strategy and future planning.

WHY YOU’LL WANT TO BUILD WITH US

Well, because Sandbox really is a sandbox — a giant playground for grown-ups who want to laugh, be creative, work dynamically, and take on new opportunities. No matter who you are, Sandbox is an extraordinarily welcoming and giving place! Like, extra-extraordinarily. And it’s all because of our people.

On top of our incredible culture and amazing people, we also offer a bunch of awesome perks, like:

• Payday Perks: Competitive salary
• Level Up: Tons of opportunities for professional development – on us
• Health & Wellness: Great benefits for you and your family, like dental and health and wellness spending accounts
• Vacation Goals: Annual paid vacation time, so you don’t have to put your travel dreams on hold
• Best of Both Worlds: A hybrid work program, when applicable
• Bonus Days: A paid, Earned Day Off (EDO) every three weeks. That’s like 17 extra vacation days a year!
• Parking: Free electrified parking at our head office
• Community Care: Two paid days a year to volunteer for causes that matter to you (on company time!)
• Ride into the Sunset: DC pension plan, and what’s even better—we match 6% of contributions

DIVE IN AND MAKE A SPLASH EVERY DAY, BY:

• Providing strong leadership and direction for the claims department, guiding operations, approving complex claims, and supporting staff with expert-level decision making.
• Managing day-to-day claims priorities and projects while ensuring seamless collaboration across departments.
• Analyzing claims trends across products, regions, and lines of business and delivering clear, actionable reports.
• Driving continuous improvement in claims processes to increase efficiency and enhance the customer experience.
• Building and maintaining strong relationships with brokers, policyholders, and internal stakeholders to resolve conflicts and improve satisfaction.
• Overseeing corporate facilities, managing service agreements, directing renovations, and partnering with the OH&S Committee to ensure a safe and efficient workplace.
• Managing vehicle and branch office leases to support operational needs.
• Playing a key role in corporate strategic planning and decision-making.
• Leading by example to promote a positive, inclusive, and purpose-driven organizational culture.

What you bring to Sandbox

• Education: A Fellowship Chartered Insurance Professional (FCIP) designation.
• Experience: 5+ years in property & casualty claims; 3+ years managing high-performing teams.
• Claims acumen: Knowledge of insurance claims principles and practices and operations and the impact of claims on the business of insurance; knowledge of the adjusting process.
• Insurance Pro: Knowledge of insurance underwriting principles and practices and insurance distribution channels along with the ability to build strong relationships with brokers and other stakeholders.
• Problem-solving skills: Ability to visualize, articulate, conceptualize, or solve problems by making decisions that are logical and reasonable given the available information.
• Developing others: Practices a ‘hands-on’ approach when directing employees and empowers employees to be successful through training, developing, and coaching.

Come out to play

Well, you’ve made it this far! Looks like you might be a potential fit, email your resume to [e-mail] and mention “Manager, Claims Experience – SP#495” in the subject line and attach your resume and cover letter.

We thank all interested candidates; however, only those considered for an interview will be contacted.