Manager, Business Transformation

Grant Thornton; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A growing professional services firm in Toronto is seeking a Manager, Business Transformation to lead initiatives that drive operational excellence and process innovation. The ideal candidate will possess a strong background in process improvement and stakeholder engagement, ideally with over 5 years of experience in professional services. Responsibilities include optimizing workflows, analyzing data, and collaborating with cross-functional teams to deliver transformative solutions. The firm offers a dynamic environment focused on personal and professional development.

Benefits

Profit sharing

Flex days

RRSP contributions

Firmwide holiday closure

Wellness benefits

Work from anywhere in Canada in summer

Qualifications

• Minimum 5 years of progressive experience in process improvement or consulting.
• Strong analytical skills with data interpretation and reporting experience.
• Proven ability to build relationships and influence stakeholders.

Responsibilities

• Lead process design and improvement initiatives.
• Conduct quantitative and qualitative analysis for decision-making.
• Engage with cross-functional teams for strategy execution.

Skills

Process improvement

Stakeholder engagement

Analytical skills

Relationship building

Communication skills

Education

Undergraduate degree in Business, Accounting, or a related discipline

Tools

Dynamics 365

Power Automate

Microsoft PowerPoint

Microsoft Excel

Power BI

Job description

Who we are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Manager, Business Transformation

As a Manager, Business Transformation, you will play a critical role in shaping the future of our Firm by leading initiatives that drive operational excellence, process innovation, and strategic growth. You will be part of a high-impact team focused on identifying pain points, analyzing data, and designing solutions that improve how we work and deliver value to our clients and colleagues. We are looking for a results-oriented professional with a strong background in process improvement, stakeholder engagement —someone who thrives in complex environments and is passionate about making meaningful change. Preferred candidates will have professional services experience with a strong grasp of service delivery dynamics and stakeholder complexity.

Responsibilities

Lead Process Design & Improvement

• Partner with business units to understand current workflows, uncover inefficiencies, and identify opportunities for optimization.
• Facilitate workshops and working sessions to map current and future state processes, ensuring alignment with strategic goals.
• Apply structured problem-solving and analytical techniques to assess root causes and design scalable, sustainable solutions.

Analyze Data & Drive Reporting

• Conduct quantitative and qualitative analysis to support decision-making and measure the impact of transformation initiatives.
• Develop dashboards, reports, and insights that inform leadership and guide continuous improvement.
• Translate complex data into actionable recommendations that resonate with stakeholders at all levels.

Engage Stakeholders & Build Partnerships

• Collaborate with cross-functional teams —including Finance, IT, People & Culture, and Operations—to ensure seamless execution of transformation efforts.
• Act as a trusted advisor to business leaders, helping them navigate change and improve performance through tailored solutions.
• Lead stakeholder interviews and feedback sessions to surface pain points and co-create solutions that drive adoption and impact.

Support Strategic Execution

• Align transformation initiatives with the Firm’s strategic priorities, including our Fueled by Purpose strategy.
• Partner with cross-functional technology teams to lead and implement strategic tech initiatives, ensuring alignment with business goals and driving innovation across platforms.
• Ensure initiatives are well-scoped, resourced, and tracked against clear success metrics.
• Support governance and reporting processes to maintain transparency and accountability across programs.
• Provide general support across cross-functional initiatives, contributing to project execution, stakeholder coordination, and operational efficiency.

Our Culture

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Qualifications

• Undergraduate degree in Business, Accounting, or a related discipline; CPA or advisory services experience is highly preferred.
• Minimum 5 years of progressive experience, preferably in process improvement, business transformation, or consulting within mid-to-large professional services or accounting firms.
• Strong analytical skills with experience in data interpretation, reporting, and performance measurement.
• Comfortable navigating ambiguity and adapting to evolving priorities in dynamic environments.
• Proven ability to build relationships and influence stakeholders across all levels of the organization.
• Proficient in Dynamics 365 and Power Automate, with experience streamlining workflows and improving efficiency.
• Advanced proficiency with Microsoft PowerPoint, Excel, Power BI, or other analytics tools is an asset.
• Exceptional communication skills, with the ability to simplify complex concepts and present them clearly to diverse audiences.
• Highly organized and self-motivated, with a track record of managing multiple priorities in fast-paced environments.
• Certification in Lean, Six Sigma, or process improvement methodologies is an asset.

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

Benefits

• Profit sharing
• Flex days
• RRSP contributions
• Firmwide holiday closure
• Wellness benefits
• Concierge-like benefits
• Work from anywhere in Canada in the summer for 4 weeks
• and more!

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?