Managed Services Analyst 3

Behavox; Montreal; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading tech company in Montreal is seeking a Managed Services Analyst to oversee the delivery of their product ecosystem, focusing on Mosaic Smart Data. The ideal candidate will have extensive project management experience, particularly within financial institutions, and a strong understanding of data integration protocols. This role involves managing large-scale technology projects and fostering effective communication across teams. This company offers competitive compensation, generous benefits, and flexible work arrangements.

Benefits

Competitive compensation

Great health coverage

Generous time-off policy

Qualifications

• 5-8 years of experience in systems analysis or project delivery.
• Understanding of data integration protocols relevant to finance.
• Strong communication and resilience under pressure.

Responsibilities

• Manage large-scale technology change projects.
• Translate user requirements into functional specifications.
• Lead successful deployment of Mosaic Smart Data solutions.

Skills

Project management

Communication skills

Problem-solving

Tools

SQL

Unix

Job description

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

About the Role

As a Managed Services Analyst, you will play a pivotal role in overseeing the end-to-end delivery of the Behavox product ecosystem, focusing initially on Mosaic Smart Data. You will combine technical project management and business analysis skills to deliver customer-facing projects, capturing requirements, planning and tracking progress, and ensuring seamless deployment. This is a unique and exciting opportunity to join a fast-paced, high-impact environment, supporting global financial institutions with innovative technology solutions.

This role provides the opportunity to:

1. Lead the successful deployment and delivery of Mosaic Smart Data solutions for traders, salespeople, and technologists at leading investment banks.
2. Work with a collaborative, high-performance team to drive successful project outcomes across global financial institutions.
3. Manage requirements gathering, project execution, and customer adoption while fostering effective communication and timely delivery.

What You\'ll Bring

• A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
• Understanding of data integration protocols and system connectivity, including practical familiarity with secure methods like SMTP and SFTP, and how they apply to front-to-back data workflows within financial institutions
• 5–8 years of hands-on experience in systems analysis or technical project delivery, with working knowledge of cloud-native technologies and demonstrable experience running large-scale change projects in complex, front-office environments
• Strong commercial awareness and delivery focus, with the ability to articulate project cost levers, forecast delivery timelines, and explain the significance of Time to First Value in achieving client success and revenue recognition
• Communicates assertively and clearly with both clients and internal teams, showing resilience, initiative, and the ability to thrive in high-pressure environments. Must be comfortable translating complex requirements into structured tasks and collaborating across technical and business functions

What You\'ll Do

• Manage large-scale technology change projects in a Front Office environment
• Apply expertise in pricing/trading conventions and front-to-back workflows, in at least one of the following: Fixed Income, Foreign Exchange or Credit
• Apply business analysis experience in translating user requirements into a prioritised set of business and functional requirements
• Explain requirements to developers and work with them to break these down into a prioritised list of development tasks, which are then tracked
• Technical data analysis and interrogating data using SQL and navigating Unix servers & using the command line

What We Offer

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation with 100% bonus pay already integrated
• Benefits include great health coverage for employee and family
• Generous time-off policy and flexible work schedule

About Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.