Selling Supervisor

Maison Margiela; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

A luxury fashion brand in Vancouver is seeking a Selling Supervisor who will lead a team to deliver outstanding customer service and drive sales in a high-end retail environment. The successful candidate will have 2-5 years of experience in luxury retail and strong leadership skills. Responsibilities include supervising the sales team, managing store operations, and analyzing performance metrics. A passion for luxury retail and a customer-centric mindset are essential. This position offers the opportunity to thrive in a dynamic and rewarding environment.

Qualifications

• 2-5 years of experience in luxury retail, with at least 1 year in a supervisory role.
• Understanding of luxury products, market trends, and high-end customer service expectations.
• Proficiency in POS systems and CRM tools.

Responsibilities

• Drive sales by leading by example and assisting customers.
• Supervise, train, and motivate sales associates.
• Oversee daily operations, including stock management and loss prevention.
• Analyze sales reports and identify trends for growth.

Skills

Leadership

Communication

Interpersonal skills

Customer-centric mindset

Education

High school diploma

Bachelor's degree in business, fashion, or related field

Tools

POS systems

CRM tools

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Overview

The Maison Margiela Boutique Selling Supervisor will play a key role in leading and inspiring a team to provide an exceptional shopping experience. The Selling Supervisor will ensure sales targets are met, maintain high visual and operational standards, and support the overall performance of the store. The Selling Supervisor will be responsible for delivering outstanding customer service along with supporting Client Advisors and partnering closely with the Store Manager. This position will be based at the Vancouver Oakridge Shopping Centre.

Key Responsibilities

• Sales & Customer Experience
  • Drive sales by leading by example and assisting customers with a personalized shopping experience.
  • Maintain in-depth knowledge of luxury products and trends to educate and inspire both customers and team members.
  • Foster and maintain strong relationships with VIP and loyal clients through clienteling strategies.
• Team Leadership & Development
  • Supervise, train, and motivate sales associates to meet and exceed individual and team sales targets.
  • Provide ongoing coaching and feedback to enhance team performance and customer service standards.
  • Support recruitment, onboarding, and continuous development of team members.
• Store Operations & Visual Merchandising
  • Ensure the store operates efficiently by overseeing daily operations, including stock management and loss prevention.
  • Uphold brand visual and merchandising standards to enhance the store's appeal.
  • Monitor inventory levels and coordinate with management on restocking and product rotation.
• Performance & Reporting
  • Analyze sales reports and key performance indicators (KPIs) to identify trends and opportunities for growth.
  • Work closely with the Store Manager to implement sales strategies and action plans.
  • Ensure compliance with company policies, procedures, and luxury retail best practices.

Key Qualifications & Skills

• Experience: 2-5 years of experience in luxury retail, with at least 1 year in a supervisory role.
• Education: High school diploma required; bachelor's degree in business, fashion, or a related field is a plus.
• Skills: Strong leadership, communication, and interpersonal skills.
• Knowledge: Understanding of luxury products, market trends, and high-end customer service expectations.
• Software: Proficiency in POS systems and CRM tools.
• Attributes: Passion for luxury retail, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

Applicants must be legally entitled to work in Canada at the time of application and be able to provide proof of their eligibility to work upon request. Any offer of employment is conditional upon verification of this entitlement in accordance with applicable federal and provincial employment and immigration laws.