Linux Desktop & Devices Support Engineer — Global, Impact

Canonical; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading open source software provider in Hamilton, Ontario is seeking a Linux Engineer/Administrator to deliver outstanding technical support for Ubuntu. The ideal candidate will possess Linux troubleshooting skills, customer service experience, and an undergraduate degree in a technical field. You will engage with customers directly, resolve complex issues, and contribute to knowledge sharing. This position offers a distributed work environment, a learning budget, and opportunities for international travel.

Benefits

Personal learning and development budget

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Exceptional academic track record from both high school and university.
• Experience with Linux integration with other environments.
• Ability to travel internationally twice a year for company events.

Responsibilities

• Investigate issues reported by customers.
• Work to resolve complex customer problems related to Canonical's products.
• Engage directly with customers to resolve their issues.

Skills

Professional written and spoken English

Linux troubleshooting experience

Customer support experience

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Tools

Linux

Job description

A leading open source software provider in Hamilton, Ontario is seeking a Linux Engineer/Administrator to deliver outstanding technical support for Ubuntu. The ideal candidate will possess Linux troubleshooting skills, customer service experience, and an undergraduate degree in a technical field. You will engage with customers directly, resolve complex issues, and contribute to knowledge sharing. This position offers a distributed work environment, a learning budget, and opportunities for international travel.