Linux Desktop & Devices Support Engineer

Canonical; Victoria; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading software provider is seeking a Linux Engineer/Administrator to deliver exceptional technical support for Ubuntu users. In this role, you will manage customer cases, ensuring swift resolutions and leveraging your Linux expertise. Ideal candidates have a passion for technology and a commitment to customer success. This position provides opportunities for career development in a collaborative, remote environment.

Qualifications

• Passion for Linux and customer success.
• Eagerness to learn and grow in technology.
• Ability to manage and resolve technical support cases.

Responsibilities

• Deliver outstanding technical support for Desktop and Server stacks.
• Own and manage customer support cases from qualification to resolution.
• Collaborate with senior engineers when necessary.

Skills

Linux expertise

Customer support skills

Problem-solving

Job description

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\'s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, you will enjoy working with some of the best people in the industry at Canonical.

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.