Linux Desktop & Devices Support Engineer

Canonical; Gatineau; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading open source software provider is looking for a Linux Desktop & Devices Support Engineer in Gatineau, Quebec. The ideal candidate will have a strong background in Linux troubleshooting, excellent communication skills, and a passion for customer success. This full-time role offers a remote work environment, annual compensation reviews, and personal learning budgets to help enhance your skills. Join the team and contribute to impactful projects with cutting-edge technologies.

Benefits

Personal learning and development budget

Annual compensation review

Distributed work environment

Qualifications

• Exceptional academic track record from both high school and university.
• Experience with Linux integration with other environments like authentication systems.
• Ability to learn quickly and handle customer-facing pressure.

Responsibilities

• Deliver outstanding technical support experience on the full Desktop and Server technical stack.
• Engage directly with customers to resolve issues via phone and remote sessions.
• Contribute new knowledge base articles and maintain existing ones.

Skills

Linux troubleshooting

Communication skills

Ability to travel internationally

Customer support experience

Education

Undergraduate degree in a technical subject

Job description

Overview

Join to apply for the Linux Desktop & Devices Support Engineer role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

This is an opportunity for a Linux Engineer / Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, you will enjoy working with some of the best people in the industry at Canonical.

Responsibilities

• Deliver an outstanding technical support experience on the full Desktop and Server technical stack at Canonical from problem qualification to full resolution.
• Own and manage your cases; when needed, transfer cases to colleagues or involve senior engineers.
• Provide technical expertise, excellent communication, and a service-oriented approach.
• Prioritise customer issues and maximise effectiveness; allocate time to learn about new products and technologies.
• Participate in various training sessions, team gatherings and Company events.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve issues.
• Contribute new knowledge base articles and maintain existing articles so knowledge is available to customers.
• Understand Ubuntu development process to set customer expectations correctly on timelines for a fix.
• Participate in a regular weekend working rotation.

What we look for in you

• Professional written and spoken English with excellent presentation skills.
• Exceptional academic track record from both high school and university.
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
• Track record of going above-and-beyond to achieve outstanding results.
• Experience with Linux troubleshooting (collecting logs and stack traces, editing configuration files).
• Experience with Linux integration with other environments (authentication / directory services, network file systems, etc.).
• Ability to navigate stack traces and logs and advise on next steps.
• Solid understanding of OS and application level bugs and when to escalate to the correct team.
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job.
• Programming fundamentals in any language.
• Ability to travel internationally twice a year for company events up to two weeks long.
• Extensive customer support experience is key: customer needs are top priority, and you will communicate professionally and set the right expectations.

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development