Linehaul Dispatcher

J.D. Irving, Limited; Dieppe; On-site; CAD 45,000 - 55,000; Full time

Job summary

A transportation company in Dieppe seeks a Dispatch Coordinator to manage the transportation of freight. The role involves communicating with drivers, addressing service concerns, and handling dispatch reports. Candidates should have excellent interpersonal and customer service skills, along with some experience in dispatch. This position requires working night shifts and offers benefits including paid vacation and health plans.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Paid vacation (3 weeks)

Free parking

Onsite fitness center

Growth and progression opportunities

Qualifications

• 2 years' experience in dispatch is an asset.
• Solid interpersonal, communication (verbal and written), organizational, and time management skills are required.
• Ability to work under pressure and handle stress.

Responsibilities

• Communicate daily with drivers to ensure load instructions are followed.
• Manage service concerns to minimize customer impact.
• Coordinate maintenance for city tractors and trailers.
• Assist dispatch staff during peak workload periods.
• Prepare and analyze various reports as needed.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Communication skills

Time management skills

Knowledge of AS400

Familiarity with Microsoft Office Suite

Job description

Overview

In this role, you will be responsible for coordinating the transportation of freight with drivers and customers. You will schedule drivers for pickups and deliveries on specific routes, maintain up-to-date records and review driver logs to check for errors.

The Work Schedule

Night shift (8.00pm to 7.00am)

Benefits To Joining Midland

• Adynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation
• Free parking, an onsite fitness center open 24/7, and an onsite cafeteria
• Maternity leave top-up program
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies

Qualifications

• You have 2 years' experience in dispatch (asset)
• You have excellent customer service skills
• You have solid interpersonal, communication (verbal and written), organizational, and time management skills
• You have knowledge of AS400(asset)
• You can work with minimal supervision under pressure and time constraints in a stressful environment
• You are familiar with Microsoft Office Suite

Responsibilities

• Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out
• Manage service concerns, as required, to limit exposure and minimize impact to the customer
• Coordinate maintenance to city tractors and trailers
• Assist other dispatch staff as required during spikes in workload
• Assist other dispatch staff as required by preparing and analyzing various reports as required
• Provide Drivers with the right information and equipment to make the entire customer experience positive from start to finish
• Assist with terminal operation inquiries at various times.