Lift Operation Supervisor, Jasper Skytram

Pursuit Collection; Municipality of Jasper; On-site; CAD 80,000 - 100,000; Full time

Job summary

A hospitality and attractions company is seeking an Operations Supervisor to maintain safety and oversee lift operations in the Municipality of Jasper. The role demands leadership skills, customer service expertise, and the ability to train staff. This position offers a starting wage of $21.00 and excellent perks, fostering a supportive work environment that balances productivity and enjoyment. Ideal for those looking to grow in a dynamic team setting.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Qualifications

• Proven leadership or supervisory skills.
• Previous lift operations or guide experience is an asset.
• To honor our commitment to be 'Always Honest', employees must consent to a criminal record check.

Responsibilities

• Maintain a safe and healthy workplace by enforcing safety procedures.
• Train new lift operators for interactive customer experiences.
• Coordinate daily operational needs and cover lift operations.
• Serve as the escalation point for customer service issues.
• Act as manager on duty, performing safety checks.

Skills

Leadership skills

Customer service

Organizational skills

Computer skills

Secondary language

Education

Valid driver's license (Class 4 Alberta)

Job description

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Role & Responsibilities

• Maintain and contribute to a safe and healthy workplace by enforcing and ensuring all safety procedures are followed. Leading by example with a safety‑first mentality
• Help display, support, train new lift operators to provide an interactive and professional experience that aligns with world‑class and ultimate host standards
• Plan, coordinate and work as part of the team to ensure all operational needs are communicated and met each day
• Help to cover the front‑line lift operations role. Adapt to changing needs to provide support and coverage
• Report and collaborate with the Lift Operations management
• Lead by example and create/maintain a positive atmosphere
• Serve as the escalation point for customer service issues, handle customer concerns and react quickly and professionally
• Act as the manager on duty including opening and closing the property, perform safety checks and test flights
• Train new staff members and provide ongoing feedback
• Maintain daily operating and cleaning logs and assist with routine maintenance tasks
• Adapt to high‑pressure situations including operational issues, weather delays and maintain an up‑to‑date knowledge of operational and emergency policies and procedures
• Serve as a First‑Aid responder and assist with general property cleanliness
• Staff transportation driver as needed

Required Skills & Qualifications

• Proven leadership or supervisory skills
• Previous lift operations or guide experience an asset
• Valid driver’s license (Class 4 Alberta driver’s license is an asset)
• Strong customer service, organizational and computer skills
• Secondary language skills are an asset
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

The starting wage for this role is $21.00

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; our team members are thoughtfully united by their unique power to inspire and invigorate. Our collection of hotels, lodges, recreational attractions, ground transportation, retail, food and beverage, sightseeing, tours, and travel products spans iconic destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU and specializes in attractions‑led hospitality.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].