Level 1 Service Desk Specialist – Hospitality Tech Support

Jonas Software; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A technology company in downtown Toronto is seeking a motivated Level 1 Service Desk Agent. You will support customers by troubleshooting issues with content management systems and ensuring timely resolution. Ideal candidates have 1-3 years of customer support experience, are strong communicators, and are passionate about delivering exceptional service. This role requires technical understanding and flexibility to work shifts.

Qualifications

• 1-3 years’ customer support experience in a technical environment.
• Strong analytical skills and problem-solving capabilities.
• Ability to work shifts as required.

Responsibilities

• Provide 1st level support to clients via email and phone.
• Develop and maintain positive relations with clients and partners.
• Coordinate issue resolution in a timely manner.
• Demonstrate technical understanding of products.
• Execute media encoding and loading.

Skills

Customer support experience

Strong written and verbal communication skills

Analytical and problem solving skills

Exceptional customer service

Strong computer skills

Time and task management skills

Understanding of web application technologies

Job description

A technology company in downtown Toronto is seeking a motivated Level 1 Service Desk Agent. You will support customers by troubleshooting issues with content management systems and ensuring timely resolution. Ideal candidates have 1-3 years of customer support experience, are strong communicators, and are passionate about delivering exceptional service. This role requires technical understanding and flexibility to work shifts.