Service Design Business Analyst

Government of British Columbia; Victoria; On-site; CAD 89,000 - 110,000; Full time

Job summary

An autonomous public agency is seeking a Service Design Business Analyst in Victoria, Canada. This position involves designing and implementing business transformation solutions to enhance service delivery to legislative staff. The ideal candidate should possess a post-secondary degree and have significant experience in service-oriented environments. Responsibilities include process design, data analysis, and collaboration with cross-functional teams to drive efficiency in service operations.

Benefits

Career development opportunities

Flexible work options

Health and wellness programs

Retirement benefits

Extended health benefits

Location in downtown Victoria

Annual vacation benefits

Qualifications

• Minimum five years of experience in a complex service-oriented environment.
• Experience with service design and human-centered design principles.
• Ability to lead initiatives using recognized project management approaches.

Responsibilities

• Design business transformation solutions to improve service delivery.
• Collaborate with MLAs and office staff for effective service delivery.
• Facilitate problem-solving and establish efficient operations.

Skills

Business needs identification

Process design

Data analysis

Cross-functional collaboration

Education

Post-secondary education in a related field

Job description

Service Design Business Analyst
Competition: LA252678
Department: Client Services
Position Type: Regular Full-Time
Salary Range: $89,435.33 - $109,067.47 per annum. Placement within the range is typically between the minimum and midpoint and based on qualifications and experience, subject matter expertise, and internal equity, with consideration for how the candidate is developing, meets, or exceeds the role’s requirements.
Close Date: Wednesday, February 4, 2026 at 12:00pm (noon) PT

POSITION SUMMARY

Employees of the Legislative Assembly of British Columbia (Assembly) provide professional non-partisan services to support the democratic institution of Parliament and its members through procedural advice, administrative support and information services. The Assembly is an autonomous employer, separate from the administrative framework of B.C. government ministries and agencies.

The Client Services department is seeking an innovative, collaborative, and analytical individual for the regular full-time position of Service Design Business Analyst.

Reporting to the Director, Client Services, the Service Design Business Analyst (Analyst) plays a critical role in the design, mapping, and implementation of business transformation solutions to improve service delivery to MLAs, constituency office staff and caucus staff. The Analyst plays a key role in transforming and supporting a centralized client service model. With strong skills in process design, data analysis, and cross-functional collaboration, the Analyst ensures service delivery is streamlined, responsive, and aligned with organizational goals.

QUALIFICATIONS

Applicants must be/have:

• Post‑secondary education in a related field, with at least five years of experience in a complex service‑oriented environment, or an equivalent combination of education and experience. *Relevant experience may include:
  • Business needs identification and assessment, process and systems integration, and cross‑functional process development and mapping.
  • Applying service design, human‑centered design, design thinking, journey mapping, data analytics, service blueprints, and user research to support service initiatives.
  • Leading initiatives and supporting teams using recognized project and organizational change management (OCM) approaches.
  • Developing and delivering compelling business charters, reports and presentations.
  • Facilitating and building consensus for problem solving and establishing effective operations and services.

Preference may be given to candidates with the following:

• Certification in business analysis or process management optimization/improvement.
• Experience in parliamentary or public sector environments.
• Experience with knowledge base and service management tools development.

Please refer to the job description for a full list of duties and qualifications.

WHAT WE OFFER

• Career development– We support continuing education by providing innovative, inclusive and diverse learning opportunities for growth, skill development and career advancement.
• Community, engagement and recognition– We value teamwork, collaboration and connection. Employees have the opportunity to interact and engage through projects, committees, working groups and events. Together, we celebrate and acknowledge each other's outstanding achievements and contributions.
• Extended health benefits –We provide eligible employees with a competitive benefits package, which includes extended health and dental, basic life insurance, an optional family funeral benefit plan, optional life insurance, optional accidental death and dismemberment, travel medical insurance, sick leave and long‑term disability benefits.
• Flexible work options– We have a collaborative and team‑oriented culture where onsite presence is required for all positions. Flexible work arrangements, including modified work weeks (flex days) and hybrid work schedules (onsite/remote) are offered and subject to operational requirements which may not be available for all positions.
• Health and wellness– We promote employee health and wellness by providing access to an employee assistance program, an in‑house fitness room, secure bike storage and a reduced‑cost bus pass through the BC Transit ProPASS program. We also offer an infant and family wellness room, a meditation room and a sustainable commuting and active living program that provides reimbursement for fitness and wellness activities.
• Location, location, location— We provide employment in an architectural landmark, the Parliament Buildings, which overlooks Victoria's Inner Harbour on the edge of the downtown core, close to shops, restaurants, cafes and parks.
• Retirement benefits– We offer a generous pension plan with the Public Service Pension Plan where contributions are made by both the employee and Legislative Assembly. This pension plan provides employees with a lifetime monthly pension when they retire.
• Vacationbenefits– We offer four weeks of annual vacation time to start, or 8 percent vacation pay.

For more information about our organization, go to https://www.leg.bc.ca/about/careers/working-here.

APPLICATION REQUIREMENTS

Please submit cover letter and résumé through our job board portal by 12:00pm (noon) PT on Wednesday, February 4, 2026. For questions please email [e-mail].

Note:

The Legislative Assembly of British Columbia is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment, and selection processes. Applicants requiring reasonable accommodation at any point in the application or interview process, please contact [e-mail].

The Legislative Assembly Administration is a non‑partisan workforce where political neutrality and impartiality is paramount. Employees must perform their duties in a non‑partisan manner and manage their private affairs in a way that does not compromise or raise doubt about their ability to perform their job duties in a neutral and impartial way.

We would like to thank everyone in advance for applying as only those shortlisted will be contacted. An eligibility list may be established and/or auxiliary positions may be considered for future conversion to regular status. Lesser qualified applicants may be under‑implemented or appointed at a lower classification. Reference checks and a Criminal Record Check (CRC) will be required as conditions of employment. An Education Verification Check may also be required.

All positions at the Legislative Assembly require applicants to be at least 16 years old and eligible to work in Canada.

The Legislative Assembly of British Columbia values diversity and is an equal opportunity employer.

Human Resources

Legislative Assembly of British Columbia E‑mail: [e-mail] | Telephone: 250‑387‑5532 | Web: www.leg.bc.ca For inquiries please visit our FAQ page or contact us.