Legal Collector

KSI Law; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading law firm in Ontario is seeking a Senior Resolutions Officer to manage escalated accounts across Canada. Candidates should have at least 2 years of experience in third-party collections and a strong understanding of credit reporting. Responsibilities include negotiation with consumers and maintaining compliance with legal standards. Ideal for someone proficient in CRM platforms and Excel, offering a full-time employment opportunity.

Qualifications

• 2+ years in third-party collections, experience in banks or financial institutions.
• Advanced knowledge of the Canadian credit system and legal recovery processes.
• Fluent in English; flexible with shifts and weekends.

Responsibilities

• Manage escalated accounts across Canada with high-level negotiations.
• Apply knowledge of legal enforcement for account vetting and documentation.
• Maintain records and ensure compliance with regulations.

Skills

Negotiation skills

Communication skills

Documentation practices

Advanced collections

Credit reporting knowledge

Tools

Microsoft Outlook

Microsoft Excel

CRM platforms

Job description

Overview

At KSI Law, we are a leading law firm specializing in legal recoveries and enforcement solutions for creditors across Canada. Our mission is to deliver exceptional results by streamlining the legal recovery process through innovation, compliance, and strategic litigation. We are committed to setting the national standard for creditors’ rights, offering efficient, accountable, and client-focused solutions that drive performance and protect financial interests.

Position

The Senior Resolutions Officer is responsible for managing escalated, higher-balance delinquent accounts across all provinces. This position demands a deep understanding of credit reporting, legal enforcement processes, and consumer insolvency. Ideal candidates have proven success in third-party collections and the ability to handle more complex financial and regulatory interactions.

Responsibilities

• Account Management & Advanced Collections: Collect on accounts valued from 5,000 across Canada; conduct high-level negotiations with consumers and third parties; strategically manage escalated files with repayment potential or legal exposure; provide tailored solutions and payment plans for high-balance debtors; fully analyze credit reports to guide collection strategies; identify and escalate bankruptcy or consumer proposal accounts; counsel debtors on repayment solutions while maintaining creditor protection.
• Legal Process Awareness: Apply working knowledge of the legal enforcement process; vet accounts for pre-litigation review and prepare necessary backup; ensure legal documentation is prepared accurately and on time.
• Documentation & Compliance: Maintain complete records in the CRM for audit and legal use; adhere to compliance policies, client standards, and regulatory laws; serve as a mentor or escalation point for Tier 1 and Tier 2 collectors.

Qualifications – Required

• 2+ years in third-party collections (Bank, Telco, or Financial Institutions)
• Advanced knowledge of the Canadian credit system, including bureau interpretation
• Familiarity with consumer insolvency and legal recovery processes
• Excellent negotiation, documentation, and verbal communication skills
• Proficient in Microsoft Outlook, Excel, and CRM platforms
• Fluent in English; shift and weekend flexibility required

Qualifications – Preferred

• Exposure to multi-province regulatory environments
• Experience mentoring or supporting junior collection staff

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Accounting / Auditing and Finance

Industries

• Law Practice

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