Learning Specialist

Kensington Tours; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A travel services company in Toronto is seeking a Learning Specialist to assess training needs and design effective learning solutions. You'll work closely with the learning team, focusing on developing instructional content and collaborating with experts. The role requires a degree in Adult Education and 1-2 years of relevant experience, prioritizing strong organizational skills and knowledge of generative AI in instructional design.

Qualifications

• 1-2 years of experience in e-learning or instructor-led design.
• Strong grasp of adult learning theory and practice.
• Experience in the travel industry or luxury services is an asset.

Responsibilities

• Conduct performance needs assessments to identify learning solutions.
• Document learning outcomes with completed needs analysis.
• Design learning experiences and select appropriate formats.
• Create interactive content for educational courses.
• Collaborate with Subject Matter Experts on learning projects.

Skills

Adult Education principles

Organizational skills

Proficiency in Articulate Storyline

Generative AI in instructional design

Relationship building

Education

Degree or certification in Adult Education

Tools

LMS (Docebo)

Canva

Job description

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air.

The Learning Specialist is responsible for assessing needs and designing and developing outcome-focused organizational learning solutions. The Learning Specialist works with the Manager, Learning and Performance and collaborates with a team of learning professionals to assess learning gaps and design instructionally sound learning experiences that deliver business results, with a heavy focus on sales skills, technology competencies, and product knowledge.

As a Learning Specialist, you will:

• Assist the Manager, Learning and Performance with completing performance needs assessments to identify gaps between current performance and desired results to identify opportunities to develop learning solutions
• Complete learning needs analysis to assess the knowledge, skills, and attitudes necessary for effective performance, documenting desired learning outcomes
• Design learning solutions by identifying context requirements, researching subject matter, conducting task analysis, and planning the design of learning experiences including appropriate format selection and assessment planning
• Develop learning solutions, creating appropriate content for courses that may include video, photos, audio, tests, quizzes, and interactive activities
• Engage collaboratively with Subject Matter Experts and senior Instructional Designers
• Work with the Manager, Learning and Performance to develop and implement a delivery and communications plan

Qualifications:

• Degree or certification in Adult Education, Learning and Development, or equivalent experience with the ADDIE model (or similar)
• 1-2 years of experience in the design of e-learning and/or instructor-led learning
• Proficiency in instructional design software including Articulate Storyline, Rise, and Canva
• Comfort leveraging generative AI within instructional design
• Strong organizational skills and ability to work on projects independently
• Familiarity with Learning Management Systems; Docebo knowledge is an asset
• Demonstrated understanding of adult learning theory and practice
• Ability to build strong relationships within a diverse organization
• Experience working in the travel industry or for a luxury service provider is an asset

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.