Learning Services Specialist - Clients & Industries

EY; Halifax; On-site; CAD 65,000 - 99,000; Full time

Job summary

A leading professional services firm in Canada is seeking a Learning Services Specialist to manage training projects and enhance learning experiences. You will oversee logistics, collaborate with teams, and utilize technology to support effective training delivery. The ideal candidate has over 3 years of experience, strong project management skills, and proficiency in tools like Microsoft Excel and PowerPoint. This role offers a competitive salary and comprehensive benefits.

Benefits

Comprehensive medical, dental, and prescription coverage

Generous time off and vacation options

Career development programs

Qualifications

• 3+ years of experience in a similar role.
• Proficient in Microsoft Excel for data analysis.
• Bilingualism in English and French is an asset.

Responsibilities

• Manage end-to-end training projects with key stakeholders.
• Plan and execute training events and logistics.
• Provide technical support during sessions.
• Compile and analyze learning reports.

Skills

Project management

Communication

Collaboration

Vendor management

Detail-oriented

Technology proficiency

Tools

Microsoft Excel

Microsoft PowerPoint

Zoom

MS Teams

Office 365

SharePoint

Job description

Overview

Overview Learning Services Specialist - Clients & Industries (LSS) at EY. The Learning Services Specialist (LSS) manages the deployment, planning, and delivery of service line curriculum. They participate in cross-service-line learning and other key learning initiatives to align with the firm’s learning strategies. The role also manages learning operations including learning administration, vendor management, and client experience management. The role balances independent work with a consultative approach to address business needs with the right team members.

The Opportunity

Reporting to the Clients & Industries Manager, the LSS helps create deployment plans that identify target learners, curate existing content or work with SMEs to develop new content, outline communication needs, and prepare and assign instructors. A successful candidate will have strong project management skills and learning operations oversight experience.

Your Key Responsibilities

• Manage projects end-to-end, such as monthly live webcasts, by working with key stakeholders to develop sessions from the ground up and coordinating logistics across teams. This includes facilitator guides, translation, and SharePoint content.
• Plan and execute training events, including scheduling, off-site accommodations, and on-site support.
• Oversee calendars and logistics for webcasts, in-person and virtual sessions, ensuring recordings are captured as needed.
• Provide technical and logistical support before, during, and after sessions to ensure smooth delivery.
• Define learning requirements, monitor participation, and follow up through the Learning Management System (LMS).
• Manage learner rosters and identify target audiences for programs.
• Liaise with virtual producers and support teams to ensure seamless delivery and administration.
• Lead debriefs with facilitators and stakeholders to drive continuous improvement.
• Compile and analyze learning reports, including CE credits and ad hoc data requests.
• Contribute to the measurement and enhancement of learning solutions, striving for best-in-class practices.
• Process invoices accurately and manage approvals.
• Coordinate internal communications such as newsletters, team updates, town halls, and SharePoint content.
• Bring creativity, new ideas, and passion to all projects and programs to enhance learning experiences across the firm.

Skills And Attributes For Success

• Strong project management and prioritization skills; able to manage multiple initiatives and meet tight deadlines.
• Capable of thriving in a fast-paced environment with strong attention to detail and organizational skills.
• Proven ability to collaborate with geographically dispersed and cross-functional teams, including senior client-serving professionals.
• Excellent communication and relationship-building skills in multicultural and virtual environments.
• Skilled in vendor management, particularly with technical learning providers.
• Confident using technology and quick to learn new software tools.
• Strong coaching, consulting, and facilitation capabilities.
• Demonstrated ability to lead and support change initiatives.
• Handle sensitive information with discretion and professionalism.
• Proficiency in English is required due to the national scope of the role; open to candidates across EY offices in Canada.

What We Look For

• 3+ years of experience in a similar role
• Proven experience in using Microsoft Excel for data analysis, including pivot tables and VLOOKUP
• Expertise in Microsoft PowerPoint to create compelling presentations that convey complex information clearly
• Proficient in Zoom, MS Teams, Office 365 and SharePoint
• Experience working with a LMS is an asset
• Bilingualism in English and French is an asset

What We Offer

The EY benefits package supports physical, emotional, financial, and social wellbeing, including comprehensive medical, dental, and prescription drug coverage, mental health benefits, an Employee Assistance Program, and group savings plans. EY offers generous time off, including personal days, vacation days, and additional firm-wide holidays, with the option to purchase extra vacation days. EY provides learning programs and internal opportunities for career development and advancement, and supports volunteering through EY Ripples. Salary range : $65,600 to $98,400 for British Columbia, with salaries determined by factors including education, experience, knowledge, skills, and location.

Diversity and Inclusion at EY

Diversity and inclusion are central to who we are. We are committed to fostering an environment where differences are valued, policies are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to advancing equity and inclusion in leadership, neuroinclusion and accessibility initiatives, and Indigenous reconciliation.

EY is building a better working world by creating value for clients, people, society and the planet, enabled by data, AI and advanced technology. EY teams work across assurance, consulting, tax, strategy and transactions, in more than 150 countries and territories.

Job Details

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Marketing and Sales
• Industries : Professional Services

Are you ready to shape your future with confidence? Apply today.

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