Lead Supervisor

COACH; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global fashion retailer in Vancouver is seeking a Lead Supervisor to enhance sales and performance through effective team management. The ideal candidate will have 1-3 years of retail experience, preferably in a luxury environment, and must be adept in customer service and leadership. Responsibilities include training staff, managing daily operations, and contributing to sales strategies. The role offers a competitive base pay range of $19.75-$25.75 per hour.

Qualifications

• 1-3 years of previous retail experience in a luxury retail environment.
• Knowledge of fashion trends and marketplace competition.
• Ability to lift up to 50 pounds for shipments.

Responsibilities

• Understand organizational objectives and align with company priorities.
• Develop and motivate the sales team to meet goals.
• Manage daily operational tasks according to company standards.

Skills

Customer Focus

Creativity

Interpersonal Savvy

Drive for Results

Learning on the Fly

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Basic computer skills

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Role

Lead Supervisor

Responsibilities

• Sales: Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorse, model and develop the team to deliver Coach's Selling and Service expectations.
• Enforce sales strategies, initiatives and growth across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results-driven, including through team selling and selling to multiple customers.
• Productivity Management: hold the sales team accountable for personal sales; maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
• Build credibility and trust with the team and with customers, serving as a personal fashion advisor to deliver business results.
• Create positive impressions with store team and customers by bringing best self to work through attire consistent with Coach's Guide to Style.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Be sensitive to customer and team needs and tailor approach by reading cues.
• Be solution-oriented and forward-thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
• Develop both self and individual product knowledge skills and remain aware of current collections.
• Understand the positive sales impact staffing has on the business and recruit accordingly.
• Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize company tools; delegate and empower others and encourage individual growth.
• Welcome feedback and adapt behaviors; create short and long-term goals to achieve personal metrics and performance development.
• Provide regular feedback to others; coach performance to a higher standard and provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).

Operations

• Manage daily operational tasks according to Coach standards, switching gears based on business needs proactively.
• Demonstrate strong business acumen; interact with supervisor on a regular basis; maintain a calm and professional demeanor.
• Maintain interior and exterior upkeep of the building with partnership from the corporate office.
• Understand and use all retail systems and reporting tools to make informed decisions; engage appropriate partners as necessary.
• Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures.
• Leverage Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving goals.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
• Ensure all daily tasks are completed without negatively impacting service standards.

Competencies

Our Competencies for All Employees:

• Courage: Provides current, direct, complete, and actionable feedback; takes necessary action when needed; communicates clearly.
• Creativity: Generates new and unique ideas; connects unrelated notions to add value.
• Customer Focus: Dedicated to meeting internal and external customer expectations; builds trust and relationships.
• Dealing with Ambiguity: Adapts to change; handles risk and uncertainty comfortably.
• Drive for Results: Exceeds goals; consistently top performer; focused on outcomes.
• Interpersonal Savvy: Relates well to others; builds rapport and uses diplomacy and tact.
• Learning on the Fly: Learns quickly; open to change; analyzes and experiments to find solutions.

Our Competencies for All People Managers:

• Strategic Agility: Anticipates future consequences and trends; creates strategic plans.
• Developing Direct Reports and Others: Provides development opportunities and plans; builds people.
• Building Effective Teams: Fosters teamwork, open dialogue, and a sense of belonging.

Additional Requirements

• Experience: 1-3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and marketplace competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems; basic computer skills (including iPad/laptop, Mobile POS and Internet); ability to use walkie talkie; read price and product release sheets.
• Physical: Ability to work at a fast pace; effective communication with customers and team; able to maneuver the sales floor, shelves, and stock room; physical requirements include climbing, bending, kneeling; able to lift up to 25 pounds frequently and up to 50 pounds for shipments.
• Schedule: Ability to meet Coach scheduling and availability expectations, including flexible nights, weekends and holidays with high retail traffic.

Note: This document serves as a sample of duties and responsibilities and does not constitute an exhaustive list of all performance requirements.

Base Pay Range: $19.75-$25.75

Req ID: 125068

Our commitment to equal opportunity: Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant's or employee's qualifications and do not consider age, sex, sexual orientation, gender identity or expression, race, color, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status. Visit Coach at www.coach.com