Lead Officer, Title Insurance Operations

FCT; Oakville; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading title insurance company in Oakville, Ontario, is seeking a Lead Officer to ensure efficient processing of Title Insurance Products. The role involves superior customer service, managing complex files, and training staff. Candidates should have a law clerk or legal admin background, three to four years in mortgage experience, and excellent problem-solving skills. The position offers comprehensive benefits and a hybrid work environment.

Benefits

Comprehensive benefits

Group retirement savings plan

Paid holidays and generous paid time off

Paid volunteer opportunities

Employee recognition programs

Qualifications

• Graduate of a law clerk/legal admin program or equivalent experience is required.
• Three to four years mortgage related experience.
• Proven ability to problem solve and prioritize issues.

Responsibilities

• Provide superior customer service to clients via portal, email and phone.
• Manage complex situations and files with Title Officers and Lender representatives.
• Assist in the development of training plans for new staff.

Skills

Customer service

Problem solving

Attention to detail

Time management

Education

Law clerk/legal admin program

Tools

MS Office

Outlook

Job description

A leading title insurance company in Oakville, Ontario, is seeking a Lead Officer to ensure efficient processing of Title Insurance Products. The role involves superior customer service, managing complex files, and training staff. Candidates should have a law clerk or legal admin background, three to four years in mortgage experience, and excellent problem-solving skills. The position offers comprehensive benefits and a hybrid work environment.