Lead Field Service Respresentative

Schneider Electric North America; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global energy management specialist in Montreal is seeking an experienced technician to install and maintain electrical equipment. The ideal candidate will have over 10 years of experience, knowledge of low- and medium-voltage equipment, and strong communication skills. Bilingualism in French and English is a plus. This role offers flexible working hours and the opportunity for travel.

Qualifications

• Minimum 10 years' experience in the field.
• Good oral and written communication skills.
• Familiar with the use of a computer and Windows software.

Responsibilities

• Install electrical components on customer sites.
• Diagnose and repair equipment at customer locations.
• Perform preventive maintenance on electrical equipment.
• Provide customer training on product use.

Skills

Knowledge of low- and medium-voltage electrical equipment

Customer satisfaction focus

Bilingual French/English

Education

College, university or technical equivalent

Job description

There"s never been a better time to join Schneider Electric. We are the global specialist in energy management, offering integrated solutions to make energy safer, more reliable, efficient and productive. Our 120,000 employees in 102 countries help people and organizations make the most of their energy. Our commitment to customers, respect for employees, obsession with performance, team spirit and risk-taking, and protection of the environment are values shared by our teams worldwide. We are involved in community initiatives with Habitat for Humanity and United Way and support charities and local organizations near Schneider Electric locations.

Main responsibilities:

• Install electrical components on customer sites.
• Diagnose and repair troubled equipment at our customers' sites.
• Perform preventive maintenance on electrical equipment.
• Provide estimates of our products and services as required.
• Order parts and track delivery.
• Maintain, repair, modernize and provide technical support for the range of products offered by Schneider Electric in the workshop and at customer sites.
• Provide training sessions to internal and external customers on the use and care of our products.
• Carry out warranty and recall repairs on our products.
• Perform tests, calibrations, adjustments, corrections and verifications on Schneider Electric products.
• Manufacture and commission different types of equipment using tools such as computers and test benches, according to plans and specifications.
• Analyze electrical installations to determine the causes of problems and establish solutions using product technical manuals.
• Participate in consultations with engineering groups to find solutions to customer problems.
• Report customer suggestions for improving product design.
• Implement design changes and support customers.
• Carry out commissioning on various Schneider products according to requested specifications.
• Develop and maintain relationships with customers across Schneider Electric's entire offering.
• Maintain the tools, documentation and equipment provided to carry out the task.
• Write service reports for internal and external customers.

Qualifications and skills required:

• Good knowledge of the application and use of low- and medium-voltage electrical equipment.
• Minimum 10 years' experience in the field.
• College, university or technical equivalent.
• Good oral and written communication skills.
• Familiar with the use of a computer and Windows software.
• A strong focus on customer satisfaction and teamwork.
• Bilingual French/English would be an asset.
• Flexible working hours and travel. (overtime and travel)

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals, and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.