Lead Data Center Technician

Medium; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading data center company in Calgary is looking for a Lead Datacenter Technician. You will be responsible for daily operations, maintenance, and install telecommunication equipment while ensuring operational integrity. Ideal candidates possess 3-5 years in critical facilities, a high school diploma, and strong knowledge of copper and fiber optics. This role also involves leading troubleshooting and maintaining security protocols for the datacenter. Join a dynamic environment offering flexible schedules and opportunities for growth.

Qualifications

• Minimum of 3-5 years experience in critical facilities.
• Knowledge of Inside Plant (ISP) disciplines.
• Strong mechanical background in telecommunications.

Responsibilities

• Manage daily operations and maintenance of the Datacenter.
• Install and maintain telecommunications equipment.
• Lead troubleshooting processes during equipment failures.

Skills

Copper and fiber optic media knowledge

Cable installation and maintenance

Troubleshooting and diagnostics

Experience with Fluke test equipment

Data Center infrastructure knowledge

Analytical troubleshooting

Excellent communication skills

Education

High School Diploma

BCSI Technician Credential

AMP ACT I & ACT II Certification

Tools

MS Office

Visio

Job description

About our Company:

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and ScalelogixSM hyperscale edge data centers in 12 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 30+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

About the Position:

The Lead Datacenter Technician is responsible for the daily operations and maintenance of the Datacenter. Performs or delegates all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, and cross-connects, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fiber Guide, MDF, IDF, switches, routers and related cabling.

What you do daily:

• Expert working knowledge of copper (UTP, Cat5e, Cat6, Cat6a) and fiber optic media types, (MMF, SMF, 50 micron, 62.5 micron), industry standards and applications, and use cases (e.g., Ethernet, Fiber Channel, SONET, TDM)
• Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements. Diagnoses, troubleshoots and repairs customer and network circuit’s
• Install cable runs, patch panels and cross connects. Performs cable lacing as per the Datacenter standards – Significant hands‑on experience with the installation of both copper and fiber media types.
• Expert working knowledge with cable testing systems to ensure operational integrity
• Expert working knowledge of troubleshooting both copper and fiber cable media. (E.g. dB loss, Attenuation, Breaks, Termination Problems, Transmission Characteristics)
• Working knowledge of Fluke test equipment – Understanding of network layouts, Cisco hardware and layer 1 topologies
• Working knowledge with Data Center Network Hardware (Ethernet, Fiber Channel interfaces)
• Working knowledge of pertinent ISO Standards associated with Data Center Cable Infrastructure re including ANSI-942, ANSI-568
• Execute customers’ support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates order management system
• Responsible to lead the troubleshooting process and repairs in case of events or equipment failure providing recommendations to prevent re‑occurrence of such events
• Monitors and responds to security, environmental, equipment monitoring systems – Takes readings off of equipment (Electrical and Cooling) and maintains the related reports
• Manage and track capacity of MMR, MDF, IDF, patch panels and cables
• Maintain detailed site documentation of customer cross‑connects and power circuits for provisioning
• Responsible for cleanliness of data center and common areas
• Responsible for maintaining security procedures for site and data center access which includes staffing the security office, working access request cases, escorting vendors and customers to and from secure areas
• Available for rotating 7/24 on‑call support and flexible shift scheduling

What makes you a good fit: (Qualifications)

• BCSI Technician Credential Preferred
• Minimum 3‑5 years’ experience in similar critical facilities
• High School Diploma
• AMP ACT I & ACT II Certified
• Electrical certifications a plus
• Needs to have functional knowledge of Inside Plant (ISP) disciplines; fiber optic and electrical cabling, labeling and lacing conforming to Telecom industry standards. Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high‑voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities.
• Knowledge of VISIO, MS Office
• Analytical troubleshooting
• Ability to follow specified policies and procedures
• Excellent written and verbal communication skills
• Comfortable working in a fast paced 24*7 environment with flexibility to work after‑hours and weekends when needed
• Autonomous with team spirit

NOTE: This job description is not intended to be all‑inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance in applying for any of our open positions, please contact us at [e-mail] or call 720-940-2551.

The California Consumer Privacy Act (“CCPA”) creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers’ personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, see https://cologix.com/privacy-policy/.

Cologix’ data centers are ISO 27001:2022 and ISO 14001:2015 certified. These certifications demonstrate Cologix’s commitment to both information security and environmental stewardship. At Cologix, protecting information assets and minimizing environmental impacts are everyone’s responsibility.

Cologix employees are responsible for:

• Understanding and following Cologix’s information security, cybersecurity, privacy, and environmental management policies, procedures, and standards.
• Ensuring conformance with the requirements of both the Information Security Management System (ISMS) and the Environmental Management System (EMS).
• Remaining vigilant and reporting any information security or environmental incidents, vulnerabilities, risks, or non‑conformities to the appropriate teams.
• Actively participating in Cologix’s efforts to maintain and improve information security and environmental performance.