Lead Customer Trust Analyst, Premier Support

PowerToFly; Toronto; On-site; CAD 150,000 - 185,000; Full time

Job summary

A leading information services company is seeking a skilled professional to serve as the primary point of contact for Premier customers regarding security and compliance inquiries. The role requires over 5 years of experience in IT audit or related fields, a strong understanding of security frameworks, and excellent communication skills. This position offers a flexible hybrid work model and a comprehensive benefits package, including career advancement opportunities.

Benefits

Comprehensive benefits package

Flexible vacation

Mental health days

Tuition reimbursement

Opportunity for career advancement

Qualifications

• 5+ years in a consulting or customer-facing role related to IT audit.
• Strong understanding of common security frameworks and audit processes.
• Experience supporting customer audits or security assessments.

Responsibilities

• Serve as the primary point of contact for Premier customers on inquiries.
• Support customers through their audit processes by coordinating with teams.
• Lead customer meetings to discuss compliance status and audit findings.

Skills

Consulting experience

Understanding of security frameworks

Excellent communication skills

Relationship management

Education

Bachelor's degree in IT or related field

Tools

Certifications (CISSP, CISA, CISM, ITIL)

Job description

Why consider this job opportunity

• Salary up to $184,600
• Opportunity for career advancement and growth within the organization
• Flexible hybrid work model with the option to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Supportive workplace culture focused on inclusion and work‑life balance
• Chance to make a real‑world impact by helping clients pursue justice and transparency

What to Expect (Job Responsibilities)

• Serve as the primary point of contact for Premier customers on security and compliance inquiries
• Support customers through their audit processes by coordinating with internal teams to gather evidence
• Lead customer meetings and calls to discuss security posture, compliance status, and audit findings
• Act as an escalation point for complex customer issues, ensuring quick resolutions
• Identify opportunities to improve processes and enhance customer experience based on feedback

What is Required (Qualifications)

• 5+ years in a consulting, advisory, or customer‑facing role related to IT audit, GRC, risk management, or information security
• Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST) and audit processes
• Experience supporting customer audits or security assessments, including preparing evidence
• Excellent communication skills for explaining complex security topics to diverse audiences
• Proven ability to build relationships and manage expectations with enterprise customers

How to Stand Out (Preferred Qualifications)

• Experience from Big 4, consulting firms, financial services, or similar environments
• Bachelor's degree in IT, Information Security, or a related field
• Relevant certifications (CISSP, CISA, CISM, ITIL) are a plus
• Strong problem‑solving skills with the ability to work across functions
• Willingness to travel occasionally (a few weeks per year)

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.